Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diane Gruberg

Hollis,OK

Summary

Highly motivated licensed nursing facility administrator and Executive Director of assisted living facilities. Responsible for all aspects of facility operation. Hands on oversight of department supervisors, and employees.  Responsible for partnering with physicians, community, and contract service vendors. Experienced in marketing and assisted with the admissions and targeted census of the facilities.

Overview

20
20
years of professional experience

Work History

Marketing Liaison

Shortgrass Community Health Center
Hollis, OK
06.2018 - 12.2023
  • Developed and implemented marketing plans for new products.
  • Analyzed market trends to identify potential opportunities for growth.
  • Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
  • Tracked budgets for all marketing initiatives and provided regular updates.
  • Maintained relationships with key customers through regular communication.
  • Performed market analysis to better understand target audiences.

Licensed Nursing Facility Administrator

Oakmont of Humble
Humble, TX
09.2012 - 03.2013
Managed team of 125 professionals.Generated new business through implementing community events.Accountable for improvement in nursing care including overall customer satisfaction. Spearheaded collections, resulting in a 50% increase in revenue.

Licensed Nursing Facility Administrator/Executive Director of Assisted Living

Heartland of Willowbrook
Houston, TX
09.2011 - 09.2012
Within one year improved the star rating from a 3 to a 4 star rating.Increased bad debt by meeting with the business office weekly to stay on track to collect our bad debt.Implemented an employee recognition program to assist in employee moral, and retention.Monitored employee overtime thereby decreasing it by 35%.Directed business development with new and fun marketing ideas, and together we generated new business.​

Long Term Care Administrator

Grace Living Center
Del City, OK
04.2009 - 09.2011

Generated new business through familiarity with physicians, and case managers in the area. Increased census and generated a positive cash flow in a turn around facility.Ability to follow policies and procedures as well as current Federal, State, and local standards in addition to regulations that govern long turn care facilities.Inspired great resident care by being involved.Hands on administrator. During a blizzard the employees that couldn't make it in to work, I went out in my car and picked the employees up. The employees were grateful that their pay would not be cut due to the snow storm.

Director of Business Development

Midwest City Speciality Hospital and Nursing Center
Midwest City, OK
10.2008 - 03.2009
Spearheaded community marketing representatives to band together in unity to have the patients needs met by being aware of what other facilities or hospitals offered and referred to appropriate level of care.Organized a case manager appreciation day during recognition of care managers with the marketing association and each facility that was involved was responsible for bringing a gift for a case manager.  We had enough gifts that no case manager left without a gift.Increased census in first 30 days and retained highest census in years.Recruited a physician group from Oklahoma University Medical School to increase census, case mix, and DRG.Collaborated with a cardiologist to develop a cardio-pulmonary recovery program.Responsible for continual feeding of patients to our long term acute care hospital and long term care facility.Negotiated physician and vendor contracts.

Marketing Liaison

Cornerstone Healthcare Group
Bellaire, TX
08.2007 - 03.2008

Increased key accounts from 25% to 75% within the first six months. Managed comprehensive sales process of prospect identification, cold calls, and concept sales. Trained and educated physicians on services provided and seminars for physicians, case managers, social workers, and hospital administration. Maintained a detailed database of prospects and documented sales calls to facilitate referrals and follow-up. Initiated negotiation of physician contracts.

Marketing Liaison

Triumph Long Term Acute Care Hospital
Channelview, TX
05.2004 - 08.2006

Increased referrals from Houston Medical Center to Channelview for long term acute care.Accountable for Houston Medical Center and physicians including overall customer satisfaction.Created relationships with medical center physicians, and case managers.Competed with two long term acute care hospitals that were in the medical center and grew referrals from the Houston medical center.

Education

Long Term Care Administration

Oklahoma State University
Tulsa, OK
04-2009

Bachelor of Science - Bachelor of Science Business Management

University of Phoenix
Tulsa, OK
05-2004

Skills

  • Leadership/communication skills
  • Budgeting expertise
  • Negotiations expert
  • P&L management
  • Operations Management
  • Communicated with residents their families, and staff
  • Competitive Analysis
  • Customer Service
  • Event Planning
  • Vendor negotiations
  • Employee relations
  • Relationship Building

Accomplishments

  • Lead the facility in a deficient free survey moving facility from a 3 star to a 4 star facility in 2012
  • Served as an advocate for the rights and delivery of quality care for the residents in a clean, and safe environment
  • Successfully increased and maintained census
  • Promoted and marketed to area hospitals and physician groups
  • Assisted in resolving issues or complaints pertaining to health, safety, welfare, dignity, quality of life through development of a resident council, and family council program
  • decreased staff overtime, and turnover rate by implementing a staff recognition program
  • Accomplished in writing plan of corrections for the State, and Federal guidelines

Timeline

Marketing Liaison

Shortgrass Community Health Center
06.2018 - 12.2023

Licensed Nursing Facility Administrator

Oakmont of Humble
09.2012 - 03.2013

Licensed Nursing Facility Administrator/Executive Director of Assisted Living

Heartland of Willowbrook
09.2011 - 09.2012

Long Term Care Administrator

Grace Living Center
04.2009 - 09.2011

Director of Business Development

Midwest City Speciality Hospital and Nursing Center
10.2008 - 03.2009

Marketing Liaison

Cornerstone Healthcare Group
08.2007 - 03.2008

Marketing Liaison

Triumph Long Term Acute Care Hospital
05.2004 - 08.2006

Long Term Care Administration

Oklahoma State University

Bachelor of Science - Bachelor of Science Business Management

University of Phoenix
Diane Gruberg