Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Custom Section 1
Timeline
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Open To Work

Diane Hackert

Medical office setting, SUD/AUD counseling, CADC certified
Quasqueton,IA

Work Preference

Desired Job Title

Outpatient CounselorSocial Worker IICare Coordinator Workforce Development Specialist

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Quasqueton, IA, USCedar Rapids, IAWaterloo, IAManchester, IAIndependence, IA
Open to relocation: No

Salary Range

$49000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchPaid time off4-day work weekStock Options / Equity / Profit SharingCareer advancement

Summary

Dedicated outpatient counselor with expertise in crisis intervention, motivational interviewing, and evidence-based practices. Committed to fostering a trusting environment that promotes client growth and effective treatment outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Outpatient Counselor

ASAC
Cedar Rapids, IA
02.2020 - 12.2025
  • Conducted intake assessments to determine appropriate care levels for new clients.
  • Collaborated with other healthcare professionals to coordinate services for clients.
  • Implemented evidence-based practices when working with clients who have substance abuse issues or a dual diagnosis.
  • Provided referrals for additional services such as housing assistance or employment opportunities.
  • Created an atmosphere of trust where clients felt safe discussing personal matters.
  • Performed clinical intake interviews to obtain information about a client's history prior to initial session.
  • Attended workshops, seminars, and trainings related to professional development.
  • Assisted in crisis intervention when needed.
  • Developed treatment plans that addressed the needs of clients.
  • Adhered to ethical guidelines set forth by state licensing boards and professional organizations.
  • Maintained accurate documentation of client progress and activities in accordance with agency policies and procedures.
  • Provided individual and group counseling to guide clients in areas of social and emotional needs.
  • Documented meetings, interventions and contacts with clients to optimize care.
  • Helped clients find solutions by teaching appropriate intervention techniques.
  • Documented patient progress through counseling and interaction.
  • Acted as client advocate to resolve emergency problems in crisis situations.
  • Collected personal data and insurance information from patients to complete intake paperwork.
  • Obtained or maintained proper licensure or certification to meet state requirements.
  • Engaged clients in goal-setting and action planning to promote personal growth and positive life changes.
  • Developed and implemented treatment plans based on client assessments and needs.
  • Utilized motivational interviewing techniques to encourage client engagement and facilitate behavior change.
  • Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
  • Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
  • Prepared and maintained required treatment records and reports.

Social Worker II

Iowa Department of Human Services
Cedar Rapids , IA
02.2019 - 02.2020
  • Assessed individuals and families in challenging situations.
  • Collaborated with community organizations to coordinate resources and services.
  • Documented client interactions and maintained accurate case files.
  • Participated in multidisciplinary team meetings to discuss client progress.
  • Participated in professional development activities such as seminars, workshops, trainings.
  • Maintained thorough case history records and wrote detailed reports.
  • Assessed safety risks for children living at home or in foster care settings.
  • Visited clients at residence for home study assessments to assist courts with custody decisions.
  • Participated in court proceedings related to cases involving children or vulnerable adults.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.

Care Coordinator

ABBE Community Mental Health,
Manchester, IA
03.2017 - 01.2019
  • Facilitated client assessments to determine mental health needs and appropriate services.
  • Developed and maintained relationships with clients to ensure ongoing support and engagement.
  • Monitored client progress through regular follow-ups and adjustments to care plans.
  • Educated clients about available mental health resources and community programs.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Conducted initial assessments and evaluations of patient's needs.
  • Developed individualized service plans based on assessment findings.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.

Workforce Development Specialist

Hawkeye Community College
Waterloo , IA
03.2013 - 03.2017
  • Facilitated workshops on resume writing and interview techniques for job seekers.
  • Assisted individuals in creating personalized career development plans.
  • Evaluated participant progress and provided constructive feedback for improvement.
  • Provided career counseling and coaching to individuals seeking employment opportunities.
  • Utilized online tools such as social media platforms to maximize outreach efforts.
  • Conducted outreach activities to recruit participants for workforce development programs.
  • Compiled monthly reports summarizing program participation data.
  • Planned, coordinated and facilitated career development workshops for job seekers.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.

Education

MBA - Business Administration

Upper Iowa University
Fayette, Iowa, IA
08-2011

Masters of Public Administration - Public Administration, Emphasis on Justice Adm.

Upper Iowa University
Fayette, Iowa, IA
05-2008

Bachelor of Science - Human Services

Upper Iowa University
Fayette, Iowa, IA
06-2005

Skills

  • Client assessment and treatment planning
  • Evidence-based practices
  • Crisis intervention and documentation
  • Client advocacy and motivational interviewing
  • Ethical compliance
  • Professional development
  • Group counseling and therapy
  • Communication skills
  • Goal setting
  • Clinical documentation and substance abuse treatment
  • Intake interviewing and assessments
  • Mental health support
  • SUD/AUD counseling
  • Case management and documentation oversight
  • Building rapport

Certification

Current CADC 09/01/2025-09/01/2027

Custom Section 1

  • Skilled at providing compassion, empathy, discernment, kindness, consideration, thoughtfulness, and reflection with all served as needed in situations presented.
  • Skilled at maintaining confidentiality and adhering to HIPAA guidelines.
  • Skilled at protecting PHI with the utmost level of confidentiality
  • Positive relationship building skills.
  • Positive customer service skills using on the phone, email, fax, and drop-in person
  • Able to make sound judgment calls and to manage stressful situations.
  • Knowledge of working in a medical records format, and the ability to adjust to change
  • Experience working with Microsoft Office, Excel, Word, and Outlook. With keyboarding skills
  • Previous cash handling, and running a cash register, stocking shelves, retail work
  • Prefers to maintain a neat and orderly workspace
  • Skilled at facilitating large and small group training SUD/AUD meetings

 

 

Timeline

Outpatient Counselor

ASAC
02.2020 - 12.2025

Social Worker II

Iowa Department of Human Services
02.2019 - 02.2020

Care Coordinator

ABBE Community Mental Health,
03.2017 - 01.2019

Workforce Development Specialist

Hawkeye Community College
03.2013 - 03.2017

MBA - Business Administration

Upper Iowa University

Masters of Public Administration - Public Administration, Emphasis on Justice Adm.

Upper Iowa University

Bachelor of Science - Human Services

Upper Iowa University

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Diane HackertMedical office setting, SUD/AUD counseling, CADC certified