Diane Halibozek
Titusville,FL
Summary
Proven Office Manager with a track record of enhancing efficiency, by streamlining front desk operations and improving patient satisfaction. Expert in appointment scheduling and maintaining meticulous records, complemented by a knack for fostering positive client relations through exceptional communication. Achieved a significant reduction in wait times, demonstrating strong organizational and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Receptionist and Recall Coordinator
Dr. Brian Bottaro, DMD
02.1994 - 02.1996
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance with a smile.
- Made sure every patient has their next appointment scheduled before leaving the office.
- Made sure Dr's schedule is full everyday.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Orthodontic Assistant and Office Manager
Dr Timothy F Denison, DMD
01.1990 - 12.1994
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Heavy phone contact.
- Heavy patient contact.
Dental Assistant/Office Manager
Dr Christopher Kearns, DDS
11.1990 - 10.1993
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Heavy patient contact.
- Appointment scheduling and heavy phone contact.
- Accounts receivable and account payables. Payroll.
- Preparing charts and filing.
Floor Supervisor/Sales Associate
Van Heusen Factory Outlet
09.1989 - 11.1990
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Providing exceptional customer service to all customers.
- Profit oriented.
- Creative merchandising.
- Responsible for Opening and closing the store on time.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Inspector
T.D. Sales
11.1984 - 09.1989
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Inspected computer lids.
- Successfully packaged and labeled all finished jobs.
- Quality Control.
Front End Coordinator
Ames Department Store
05.1984 - 11.1984
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end
- Optimized store appearance, maintaining clean and inviting front-end displays to attract customers.
- Excellent customer service.
- Scheduled employee breaks.
- Heavy phone contact.
Education
Certificate For Medical/Dental Office Assistant - Dental/Medical Office Assistant
North American Correspondence School
Lansing, IL05-1992
No Degree - General Education
Middlesex Community College
Middletown, CT05-1991
High School Diploma -
Old Saybrook High School
Old Saybrook, CT06-1984
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Schedule management
- Multi-line telephone operation
- Professional demeanor
- Office management
- Front desk operations
- Phone etiquette
- Multi-line telephone skills
- Positive and professional
- Call answering and routing
- Payment processing
- Records maintenance
Timeline
Receptionist and Recall Coordinator
Dr. Brian Bottaro, DMD
02.1994 - 02.1996
Dental Assistant/Office Manager
Dr Christopher Kearns, DDS
11.1990 - 10.1993
Orthodontic Assistant and Office Manager
Dr Timothy F Denison, DMD
01.1990 - 12.1994
Floor Supervisor/Sales Associate
Van Heusen Factory Outlet
09.1989 - 11.1990
Inspector
T.D. Sales
11.1984 - 09.1989
Front End Coordinator
Ames Department Store
05.1984 - 11.1984
Certificate For Medical/Dental Office Assistant - Dental/Medical Office Assistant
North American Correspondence School
No Degree - General Education
Middlesex Community College
High School Diploma -
Old Saybrook High School
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