Work Preference
Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Diane Hamburger
Open To Work

Diane Hamburger

Business Systems Specialist II
Haines City,FL

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Business Systems Specialist IIHostess/Cashier and Research Specialist IIPC SpecialistMarket Research AssistantMarketing Assistant

Work Type

Full TimePart Time

Location Preference

Remote

Salary Range

$25/hr - $1000/hr

Important To Me

Work-life balanceHealthcare benefitsWork from home option

Summary

Dynamic Business Systems Specialist with a proven track record at Walt Disney World Resort, excelling in data visualization and report generation using Tableau and SPSS. Adept at fostering team collaboration and enhancing operational efficiency, I deliver impactful insights that drive decision-making and improve performance metrics.

Overview

33
33
years of professional experience

Work History

Business Systems Specialist II

Walt Disney World Resort
Celebration, Florida
11.2006 - 03.2026
  • Collaborated with Account Service Manager to produce accurate, timely GSM reports and adopted new technology to streamline sample distribution and response tracking
  • Complete weekly survey exports and monitor response tracking on all live core and ad hoc surveys
  • Create syntax to build survey data files using SPSS
  • Provided training to peers on variance and DCL methodologies
  • Developed and delivered reports in Business Objects for Field Operations Team, facilitating data-driven decision making.
  • Designed and implemented comment card surveys to enhance feedback collection for DCL. and other Surveys for DCL using Cognition
  • Designed DCL Comment Card Surveys using Adobe Illustrator to enhance user feedback collection
  • Oversaw maintenance of survey equipment for field teams
  • Developed interactive dashboards using Tableau, enhancing data visualization and analysis capabilities.
  • Created custom views, charts, graphs, filters, parameters, and data sources, ensuring alignment with user requirements.
  • Developed and maintained Tableau dashboards with interactive visualizations.
  • Developed interactive drill down features across multiple levels of detail within dashboards.

Hostess/Cashier and Research Specialist II

Walt Disney World
Orlando, Florida
10.2004 - 10.2006
  • Conducted surveys to evaluate client satisfaction and identify areas for service enhancement

PC Specialist

Emerson Transportation Division
07.2000 - 08.2004
  • Maintained and supported personal computer desktop applications and equipment, conducting bi-annual audits of hardware and software to ensure optimal performance
  • Supported Windows NT network operations, scheduling and performing regular backups to protect data integrity
  • Developed user training materials for basic Windows operations and Microsoft Office applications, enabling users to increase proficiency
  • Oversaw divisional web site maintenance to improve user experience and accessibility

Market Research Assistant

Nestlé
10.1995 - 07.2000
  • Developed and implemented computer assisted personal interviewing (CAPI) program, improving data collection processes and participant engagement.
  • Coordinated market research studies, soliciting bids, designing questionnaires, tabulating data, and conducting analysis to deliver actionable insights.
  • Created uniform format for CAPI reports, ensuring consistent and accurate data presentation for stakeholders.

Marketing Assistant

Medicus Systems Corp.
05.1993 - 10.1995
  • Created marketing presentations using PowerPoint to effectively convey product benefits
  • Designed direct mail pieces and revamped sales presentation brochure, increasing customer engagement
  • Developed and organized standard letter/proposal catalog, supporting proposal generation and improving communication efficiency

Education

B.S. - Information Systems, Marketing

Maryville University
St Louis, MO
08.2000

Meramec/Forest Park Community College
St Louis, MO
08.1987

Skills

  • Business Process Analysis
  • Data visualization
  • Report generation
  • SAS
  • Tableau
  • SPSS
  • Business Objects
  • Microsoft Project
  • Microsoft Office
  • Excel
  • Word
  • PowerPoint
  • Access
  • User Interface Design
  • Basic Windows operations
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Multitasking
  • Multitasking

Awards

Nestle Spirit Award, 12/01/96, Developed standard formats for report tables, simplified questionnaire structure and tabulated outside study resulting in a $3,000 - $5,000 savings to the company

Timeline

Business Systems Specialist II

Walt Disney World Resort
11.2006 - 03.2026

Hostess/Cashier and Research Specialist II

Walt Disney World
10.2004 - 10.2006

PC Specialist

Emerson Transportation Division
07.2000 - 08.2004

Market Research Assistant

Nestlé
10.1995 - 07.2000

Marketing Assistant

Medicus Systems Corp.
05.1993 - 10.1995

B.S. - Information Systems, Marketing

Maryville University

Meramec/Forest Park Community College
Diane HamburgerBusiness Systems Specialist II