Job Search Status
Open to workDesired start date: Flexible
Open To Work
Diane Hamburger
Business Systems Specialist II
Haines City,FL
Work Preference
Summary
Dynamic Business Systems Specialist with a proven track record at Walt Disney World Resort, excelling in data visualization and report generation using Tableau and SPSS. Adept at fostering team collaboration and enhancing operational efficiency, I deliver impactful insights that drive decision-making and improve performance metrics.
Overview
33
33
years of professional experience
Work History
Business Systems Specialist II
Walt Disney World Resort
Celebration, Florida
11.2006 - 03.2026
- Collaborated with Account Service Manager to produce accurate, timely GSM reports and adopted new technology to streamline sample distribution and response tracking
- Complete weekly survey exports and monitor response tracking on all live core and ad hoc surveys
- Create syntax to build survey data files using SPSS
- Provided training to peers on variance and DCL methodologies
- Developed and delivered reports in Business Objects for Field Operations Team, facilitating data-driven decision making.
- Designed and implemented comment card surveys to enhance feedback collection for DCL. and other Surveys for DCL using Cognition
- Designed DCL Comment Card Surveys using Adobe Illustrator to enhance user feedback collection
- Oversaw maintenance of survey equipment for field teams
- Developed interactive dashboards using Tableau, enhancing data visualization and analysis capabilities.
- Created custom views, charts, graphs, filters, parameters, and data sources, ensuring alignment with user requirements.
- Developed and maintained Tableau dashboards with interactive visualizations.
- Developed interactive drill down features across multiple levels of detail within dashboards.
Hostess/Cashier and Research Specialist II
Walt Disney World
Orlando, Florida
10.2004 - 10.2006
- Conducted surveys to evaluate client satisfaction and identify areas for service enhancement
PC Specialist
Emerson Transportation Division
07.2000 - 08.2004
- Maintained and supported personal computer desktop applications and equipment, conducting bi-annual audits of hardware and software to ensure optimal performance
- Supported Windows NT network operations, scheduling and performing regular backups to protect data integrity
- Developed user training materials for basic Windows operations and Microsoft Office applications, enabling users to increase proficiency
- Oversaw divisional web site maintenance to improve user experience and accessibility
Market Research Assistant
Nestlé
10.1995 - 07.2000
- Developed and implemented computer assisted personal interviewing (CAPI) program, improving data collection processes and participant engagement.
- Coordinated market research studies, soliciting bids, designing questionnaires, tabulating data, and conducting analysis to deliver actionable insights.
- Created uniform format for CAPI reports, ensuring consistent and accurate data presentation for stakeholders.
Marketing Assistant
Medicus Systems Corp.
05.1993 - 10.1995
- Created marketing presentations using PowerPoint to effectively convey product benefits
- Designed direct mail pieces and revamped sales presentation brochure, increasing customer engagement
- Developed and organized standard letter/proposal catalog, supporting proposal generation and improving communication efficiency
Education
B.S. - Information Systems, Marketing
Maryville University
St Louis, MO08.2000
Meramec/Forest Park Community College
St Louis, MO08.1987
Skills
- Business Process Analysis
- Data visualization
- Report generation
- SAS
- Tableau
- SPSS
- Business Objects
- Microsoft Project
- Microsoft Office
- Excel
- Word
- PowerPoint
- Access
- User Interface Design
- Basic Windows operations
- Attention to detail
- Effective communication
- Team collaboration
- Multitasking
- Multitasking
Awards
Nestle Spirit Award, 12/01/96, Developed standard formats for report tables, simplified questionnaire structure and tabulated outside study resulting in a $3,000 - $5,000 savings to the company
Timeline
Business Systems Specialist II
Walt Disney World Resort
11.2006 - 03.2026
Hostess/Cashier and Research Specialist II
Walt Disney World
10.2004 - 10.2006
PC Specialist
Emerson Transportation Division
07.2000 - 08.2004
Market Research Assistant
Nestlé
10.1995 - 07.2000
Marketing Assistant
Medicus Systems Corp.
05.1993 - 10.1995
B.S. - Information Systems, Marketing
Maryville University
Meramec/Forest Park Community College