Diane Hanna
Norway,MI
Summary
Dynamic professional with a proven track record in cosmetology at Cost Cutters Family Hair Care, adept in hair coloring and highlighting, and excelling in customer satisfaction. Leveraged social skills and professionalism to increase client retention. Experienced in leading teams at Kingsley North Custom Jewelry, enhancing sales through strategic planning and exceptional service.
Overview
2025
2025
years of professional experience
Work History
Cosmetologist
Cost Cutters Familyy Hair Care
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Sales Manager
Kingsley North Custom Jewelry
01.2019 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Teacher's Assistant
Dickinson ISD
08.2015 - 09.2019
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
Associate Of Applied Science - Nursing
Bay De Noc Community College
Escanaba, MINursing
Northeast Wisconsin Technical College
Green Bay, WICosmetologist - Hair
Cost Cutters
Menominee, MI08.2007
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Men and women haircuts
- Professionalism and ethics
- Product knowledge
- Hair coloring and highlighting
- Client education
- Clear communication
Timeline
Sales Manager
Kingsley North Custom Jewelry
01.2019 - 12.2024
Teacher's Assistant
Dickinson ISD
08.2015 - 09.2019
Cosmetologist
Cost Cutters Familyy Hair Care
Associate Of Applied Science - Nursing
Bay De Noc Community College
Nursing
Northeast Wisconsin Technical College
Cosmetologist - Hair
Cost Cutters
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