Diane Hansel
Nashville,United States
Summary
Experienced with project management, documentation, and regulatory compliance essential for construction administration. Utilizes effective communication and organizational skills to streamline project workflows and ensure timely completion. Knowledge of construction processes and safety standards, with track record of fostering teamwork and achieving project goals.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Construction Administrator
Midtown Home Improvements
06.2025 - Current
- Streamlined document management processes for permits, contracts, and invoices.
- Coordinated project schedules, ensuring timely completion of construction phases.
- Managed risk assessments throughout project lifecycle, proactively addressing potential issues to minimize negative impacts on project outcomes.
- Maintained detailed records of all project-related documentation, ensuring easy access for auditing purposes or future reference by stakeholders.
- Reduced project delays through proactive coordination with contractors and suppliers.
Receptionist
Midtown Home Improvements Inc.
11.2022 - 06.2025
- Managed front desk operations, ensuring smooth workflow and exceptional customer service.
- Maintained organized filing systems for client records and project documentation.
- Oversaw inventory management of office supplies, ensuring availability while reducing costs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Project Manager
Nashville Film Institute
03.2022 - 07.2022
Vernich Interiors
Vernich Interiors
07.2021 - 12.2021
Receptionist
Priest Lake Veterinary Hosp
05.2021 - 07.2021
- Appointment Setting
- Client/Patient Intake
- Front Office Receptionist
Transportation Specialist
Wayfair
08.2020 - 01.2021
Home Delivery Specialist
Wayfair
01.2020 - 08.2020
- Reporting to the Terminal Manager, as a Home Delivery Specialist (HDS).
- Oversaw the Inventory of a 70,000-square-foot warehouse via Inventory Analytics, reporting, and management.
- Provided full inventory reports to Terminal Manager, on a weekly basis.
- Managed the set goal of 95% accurate inventory at all times.
- Successfully lead driver returns process during morning load out.
- Ensured drivers had items shrink-wrapped and all driver return paperwork was properly documented.
- Ensured all returns were separated by issue, ie: no damage/damage/severe damage.
- Checked driver lineup before departure, and ensured customers' items were loaded in the proper manner and with care.
- Started policies and guidelines involving a more efficient, faster returns policy by reworking the conventional aisle and providing a better workflow and access area for their returns.
- Maintained biweekly returns process by arranging liquidation, open box, and returns loads via Wayfair Logistics teams and 3PL contractors.
- Focused driver initiatives and incentives for better load out.
- Maintained 3PL partnerships by communicating with driver managers and drivers.
Home Delivery Concierge
Wayfair
06.2018 - 01.2020
- Home Delivery Concierge (HDC) responsible for seamless large parcel delivery from our Final Mile Agent to the valued customer.
- Utilized existing tools, ensure cleanly delivered items, and all deliveries were documented for billing purposes.
- Oversaw the dispatch of 8-10 driver teams on a daily basis by being the liaison between the driver and the customer.
- Held driver teams accountable for following protocol when interacting with our Customers as well as Home Delivery Concierge (HDC) Team.
- Maintained professional interactions with both drivers and customers resulting in a customer experience that goes above and beyond the normal delivery experience.
- Ensure that HDC Team metrics are followed and expectations are exceeded.
- Ensure that day-to-day accomplishments are fairly dispersed and executed throughout the HDC team, utilizing Kanban System.
- Soley responsible for processing and following through on any personal property claims that occur during the course of delivery.
- Started as Secretary for Safety Committee ensuring weekly and monthly safety walks were conducted.
- Advanced to President of Safety Committee ensuring all OSHA regulations were adhered to and properly documented.
Independent Contractor (Randstad)
BLR
04.2018 - 05.2018
K-1 First Response Center (FRC) Support Analyst, K-1, Independent Contractor (Staffmark)
Deloitte
02.2018 - 04.2018
- Independent Contractor, Supporting the needs of the firm’s Deloitte Tax LLP, National Federal Tax Services, Partnership Solutions Group (PSG), and client organizations.
- Utilized Tax PSG K-1 Tax services
- Answered inquiries from K-1 tax form recipients or their specific designate.
- Recorded support needs.
- Delivered basic resolutions through effective use of available knowledge and resources.
Partner and Merchant Operations Specialist
WEX Fleet One
04.2013 - 02.2018
- Served as liaison between merchants and fleets regarding discrepancies in transactional data for the WEX Fleet One fuel card.
- Managed reconciliation and regeneration of SQL reports.
- Interpreted data and reporting pertaining to high-dollar merchant settlements to the respective vendor.
- Applied quality control, reporting, and auditing of financially impactful material.
- Facilitated onboarding of new merchant locations.
- Successfully handled high, data-driven call volume with one call resolution focus.
- Excellent call resolution and escalation management skills.
- Redundancy Training Program from 2017-2018.
- Delivered high-quality service while maintaining required performance standards, including, accurate documentation and effective customer resolution.
- Improved customer experience by spearheading special projects resulting in successful conflict resolution and financial gain for the company, such as better overall call queue management and phone directory management.
- Established detailed knowledge documentation, updating departmental processes and procedures.
Target Team Member | Fitting Room Specialist | Food Service-Starbucks
Target
11.2010 - 08.2012
- Hired as a Seasonal Employee with Target.
- Advanced to permanent Team Member within 30 days of hire.
- Provided excellent guest service to Target guests.
- The “voice” of Target, Hickory Hollow as the Phone Operator and Fitting Room Specialist.
- Assisted with guest questions both on the floor and on the phone.
- “Softlines” Team Member responsible for Apparel and Accessories
- Served coffee and tea beverages to Target guests as a Barista at Starbucks.
- Provided a friendly and efficient check lane experience for Target guests.
- Food Service Team Member responsible for the handling and preparation of food items in Target Café following all OSHA safety standards and best practices.
Staffing Specialist
Staffmark
11.2008 - 02.2009
- Administration of employment screening and skills testing for potential hires
- First point of contact for the company
- Coordinated all front desk activities
- Received potential employees at the front desk by greeting, welcoming, directing and announcing them positively
- Executed all administrative tasks to the highest quality standard
- Answered, screened and forwarded incoming calls
- Provided feedback to Staffing Managers on prospective hires
Operations Manager
Shoestring Promotions
05.2007 - 06.2008
- Responsible for planning, directing and coordinating all marketing events
- Planned and scheduled delivery of marketing materials
- Effectively managed, recruited, trained and supervised direct reports
- Ensured all internal processes were correct, cost effective and in alignment with the specifications of the company
- Successful coordination and management of marketing events ,catering to client specifications
Project Manager Office Furniture
Huff Commercial Interiors
01.2002 - 05.2007
- Oversaw large scale high end office furniture sales, management and installations, including GSA
- Coordinated all internal resources and vendors for flawless execution of large scale installation projects
- Guaranteed all products and services were delivered on-time, within scope and within budget
- Progressively increased sales volume while successfully maintaining client relationships
- Developed a detailed project plan to track ordering, shipping, quality control and installation of high end office furniture
- Front Office Management
- Maintained and restructured textile and design library
- Only authorized Knoll Dealer for the State of Nevada
Marketing Assistant
Big Dogs Hospitality Group
01.2001 - 01.2002
- Aided marketing executives in all facets of promotions
- Generated and distributed employee newsletter “Big Dog News”
- Supported marketing managers by undertaking all administrative tasks to ensure the functionality and coordination of the department
Education
High School Diploma -
LAS VEGAS HIGH SCHOOL
Las Vegas, NV06-1993
Skills
- Data Visualization
- Auditing
- Analytical Skills
Certification
- Project Management Principles and Practices Specialization
- Google Data Analytics Specialization
- Licensed OSHA-30 Construction Industry Training Professional
Timeline
Construction Administrator
Midtown Home Improvements
06.2025 - Current
Receptionist
Midtown Home Improvements Inc.
11.2022 - 06.2025
Project Manager
Nashville Film Institute
03.2022 - 07.2022
Vernich Interiors
Vernich Interiors
07.2021 - 12.2021
Receptionist
Priest Lake Veterinary Hosp
05.2021 - 07.2021
Transportation Specialist
Wayfair
08.2020 - 01.2021
Home Delivery Specialist
Wayfair
01.2020 - 08.2020
Home Delivery Concierge
Wayfair
06.2018 - 01.2020
Independent Contractor (Randstad)
BLR
04.2018 - 05.2018
K-1 First Response Center (FRC) Support Analyst, K-1, Independent Contractor (Staffmark)
Deloitte
02.2018 - 04.2018
Partner and Merchant Operations Specialist
WEX Fleet One
04.2013 - 02.2018
Target Team Member | Fitting Room Specialist | Food Service-Starbucks
Target
11.2010 - 08.2012
Staffing Specialist
Staffmark
11.2008 - 02.2009
Operations Manager
Shoestring Promotions
05.2007 - 06.2008
Project Manager Office Furniture
Huff Commercial Interiors
01.2002 - 05.2007
Marketing Assistant
Big Dogs Hospitality Group
01.2001 - 01.2002
High School Diploma -
LAS VEGAS HIGH SCHOOL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"I never dreamed about success, I worked for it"
Estee Lauder, Founder, The Estee Lauder Companies