Summary
Overview
Recent years being away from work to be my best caregiver to my mother and outstanding stay at home parent.
Work History
Education
Timeline
Generic

Diane Hansen Chaito

San Antonio,TX

Summary

Accomplished administrative professional with strong multi-tasking and organizational skills. Demonstrated ability to maintain confidentiality and professionalism in communications with senior management. Proven track record of supporting office operations and enhancing team efficiency.

Overview

11
11
years of professional experience

Recent years being away from work to be my best caregiver to my mother and outstanding stay at home parent.

  • Provided full-time care for children, overseeing all the household management, education support, and emotional well being.
  • Acted as the primary caregiver for my elderly mother in her final years, managing her appointments, medication, and end of life care with compassion and responsibility to exceed her expectations.
  • Maintained strong organizational skills, time management, and emotional intelligence throughout this period.

Work History

Collection Professional/Repo Agent/Billing Specialist/Contractor/Receptionist

Auto Deals, LLC
San Antonio, Texas
08.2013 - 06.2015
  • I would make outbound calls to reach out to the customer for payment in full, or make hardship arrangements and in some cases create repossession order. Then would process payments in person, taking calls from 9 lines and directing to the call to the appropriate department within the dealership. I have experience with contacting property and casualty insurance companies to verify if there is a active policy or if a cancellation is valid. Responsible for assigning collection calls to 3 other collection representatives and later promoted to Collection Manager.

Leasing Consultant leading to Manager Assistant

The Liberty Group
San Antonio, Texas
04.2013 - 08.2013
  • My experience with a variety of rental properties, being offered a position as Assistant Manager was a life changing experience that gave me the skills that exceeded expectations. I assisted with all reports including posting rents, delinquent rent, filing evictions, bills, renewals, etc. I was the manager of accounts receivable, accounts payable and budgeting. Corporate was always surprised with increasing flow of revenue that was generated from new leases to securing lease renewals. In case the Property Manager was out for the day, I was able to act in her place with having the Manager duties.
  • DeZavala Oaks Apartments, Providence Estates Townhomes, Creekside Boerne, Park at Colonnade

Leasing Consultant

BH Management
San Antonio, Texas
01.2013 - 04.2013
  • I maintained professional appearance to create a living experience for residents and prospects that proved to be rewarding. I met and maintained the sales goals of 95% occupied to exceeding to 100%. On a daily basis, I posted to Craigslist and made sure all marketing led to new leases and traffic. I ensured the property; model or vacant units were “freshened-up” at beginning of day. Created renewal flyers and incentives, coordinated resident functions with my peers to build rapport with all residents to keep them satisfied and earn their trust so their lease will be renewed without any possible let-down.
  • Villages at Bowens Crossing – Yardi with Blue Moon

Complex Billing Specialist

USAA
San Antonio, Texas
06.2004 - 01.2013
  • I was mainly responsible to make payment arrangements for members that were unable to pay their Automobile or Homeowners insurance premiums. I was required to prepare monthly statements with the accounts that had been flagged for multiple reasons. I would take escalated calls from members who had a complex billing issue or couldn’t understand why the bill was different. I would locate misapplied payments and rescind cancellations of insurance in order to not have a negative impact on the members credit. I would process refunds by wire, check or within USAA when necessary.

Education

Some College (No Degree) - Business Administration

San Antonio College
San Antonio, TX

Timeline

Collection Professional/Repo Agent/Billing Specialist/Contractor/Receptionist

Auto Deals, LLC
08.2013 - 06.2015

Leasing Consultant leading to Manager Assistant

The Liberty Group
04.2013 - 08.2013

Leasing Consultant

BH Management
01.2013 - 04.2013

Complex Billing Specialist

USAA
06.2004 - 01.2013

Some College (No Degree) - Business Administration

San Antonio College

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Diane Hansen Chaito