Overview
Work History
Education
Skills
Timeline
Generic

Diane Harper

Dawson,GA

Overview

13
13
years of professional experience

Work History

Receptionist

Philema Animal Clinic
Leesburg, GA
07.2016 - 05.2017
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone or postal mail.
  • Maintained confidentiality of information regarding clients and company.

Receptionist

Dockery Odom, Williams Veternarian
Albany, GA
06.2015 - 08.2016
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided callers with address, directions, company website and related information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.

Receptionist

Golden Isles Animal Hospital
Brunswick, GA
08.2007 - 03.2013
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided callers with address, directions, company website and related information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Screened visitors and issued badges to maintain safety and security.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Surgical Assistant

Coastal Vein Center
Brunswick, GA
03.2007 - 08.2007
  • Kept views unobstructed by retracting, sponging and suctioning surgical sites.
  • Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
  • Quickly responded to emergency situations during procedures with life-saving aid.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Verified identity of patient or operative site.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Applied sutures, staples or other materials to close skin, facial or subcutaneous wound layers.
  • Clamped, ligated or cauterized blood vessels to control bleeding during surgical entry using hemostatic clamps, suture ligatures or electrocautery equipment.
  • Carried out day-to-day duties accurately and efficiently.
  • Prepared variety of different written communications, reports and documents.
  • Increased customer satisfaction by resolving issues.
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.
  • Developed and maintained courteous and effective working relationships.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Participated in team-building activities to enhance working relationships.

Dental Assistant

Dr WR Bennett
Cordele, GA
09.1989 - 03.1994
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sterilized rooms and prepped equipment and instruments for Number procedures daily.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Used Software to document and maintain patient information and health background.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

Education

Crisp County High School
Cordele, GA
06.1981

Skills

  • Access Controls
  • Medicaid Experience
  • Resource Coordination and Allocation
  • Answering and Directing Calls
  • Medical Terminology
  • Customer Complaint Resolution
  • Improvement Plans
  • Payroll Preparation
  • Job Readiness
  • Staff Training
  • Customer Support Needs Assessment
  • Filing, Shelving and Storing Materials
  • Client Satisfaction
  • Strong Organizational Skills
  • Clerical Skills
  • Supply Inventory Control
  • Material Flow Management
  • Time Sheet Preparation
  • Greeting and Seating Clients
  • Meeting Agenda Preparation
  • Document and File Management
  • Google Drive
  • Visitor and Customer Relations
  • Sorting Materials
  • Damage and Defect Inspections
  • Information Uploading
  • Payroll Oversight
  • Appointment Coordination
  • Video Conferencing Software
  • Spreadsheet Creation
  • Positive Attitude and Energetic
  • Optimizing Team Performance
  • Materials Tracking
  • Personnel Management
  • Record Sorting and Filing
  • Materials Organization
  • Report Distribution
  • Unit Administration
  • Inventory Records Maintenance
  • Incoming Call Reception
  • Directing Calls
  • Records and Database Management
  • Mind Manager
  • Office Management
  • Confidential Records Management
  • Invoice Preparation
  • Materials Distribution
  • Outgoing Mail Preparation
  • Multitasking and Time Management
  • Financial and Operational Reporting
  • Inquiry Response
  • Security Awareness
  • Inventory Records
  • Literature Searches
  • Customer Referrals
  • Confidentiality and Data Protection
  • Financial Calculations
  • Computer Proficiency
  • Transcribing Information
  • Education Administration
  • Reception Management
  • Paycheck Distribution
  • Document Control
  • Organization and Prioritization
  • Accounts Payable and Accounts Receivable
  • Ease with Computers and Technology
  • Computers and Technology
  • Patron Records Updating
  • Office Equipment
  • Advanced Excel Spreadsheet Functions
  • Calendar Management
  • Correspondence Preparation
  • Call Answering and Routing
  • Correspondence and Memos
  • Database and Client Management Systems
  • Complex Data Interpretation
  • Multi-Line Telephone Systems
  • Delivery Coordination
  • Billing and Invoicing
  • Government Regulations
  • Calendar and Scheduling Software
  • Team Management
  • Informational Packets
  • New Product Information
  • Bookkeeping and Basic Accounting
  • Human Resources Department Processes
  • Visitor Greeting
  • Credit Card Transaction Processing
  • Clerical Support
  • Balance Sheets
  • Compliance Reporting
  • Identification Issuance
  • Records Management Software
  • Library Opening and Closing
  • Computerized Maintenance Management Systems
  • Customer Service Process Improvement
  • Travel Arrangement Coordination
  • Materials Locating
  • Health Care System
  • Information Transmittal
  • Travel Accommodations
  • Equipment Securing
  • Data Recording
  • Policy Management
  • Financial Records
  • Call Routing

Timeline

Receptionist

Philema Animal Clinic
07.2016 - 05.2017

Receptionist

Dockery Odom, Williams Veternarian
06.2015 - 08.2016

Receptionist

Golden Isles Animal Hospital
08.2007 - 03.2013

Surgical Assistant

Coastal Vein Center
03.2007 - 08.2007

Dental Assistant

Dr WR Bennett
09.1989 - 03.1994

Crisp County High School

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Diane Harper