Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Harris-Currie

CHICAGO,Illinois

Summary

Energetic & dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Responsible and enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Detail-oriented and methodical Client Care Specialist passionate about supporting clients with knowledgeable service. Strong record of going above and beyond requirements to satisfy customers. Ready to leverage 8 years of experience to take on new professional challenges.

Overview

48
48
years of professional experience
1
1
Certification

Work History

Client Care Coordinator

Jackson Hewitt
Chicago , IL
2016.11 - Current
  • Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
  • Maintained accurate client records and updated contact information in the company database.
  • Developed and implemented strategies for improving customer service standards.
  • Coordinated with other departments to ensure timely resolution of customer queries.
  • Monitored customer feedbacks and identified areas of improvement in services provided.
  • Conducted regular follow-ups with customers to ensure their satisfaction with services.
  • Assisted clients in navigating through various products, services and applications offered by the company.
  • Developed relationships with key stakeholders to ensure successful delivery of services.
  • Created reports on client interactions, customer feedbacks and service performance metrics.
  • Provided training on new systems or procedures related to client care activities.

Birth Certificate Coordinator

Mercy Hospital Medical Center
CHICAGO , Illinois
2000.10 - 2021.03
  • Verified customer identification and collected required documents to process birth certificate requests.
  • Maintained accurate records of all transactions in accordance with state regulations.
  • Assisted customers in understanding the requirements for obtaining a birth certificate.
  • Answered customer inquiries about the status of their birth certificate applications.
  • Processed incoming orders for birth certificates, ensuring that all documentation was complete and valid.
  • Created new customer accounts and updated existing ones as necessary.
  • Scanned and filed paperwork related to birth certificates into digital databases for future reference.
  • Reviewed applications for completeness before submitting them to the appropriate government agency for approval.
  • Monitored processing times to ensure timely delivery of birth certificates to customers.
  • Resolved discrepancies between submitted applications and actual documents on file.
  • Worked closely with other departments such as Vital Records, Department of Health., to obtain information needed to process applications.

Assistant Manager/Cashier

University of Chicago Hospital Barnes & Noble
CHICAGO , Illinois
1994.05 - 2000.09
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.

Secretary

St Joseph Hospital
CHICAGO , IL
1987.04 - 1994.04
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Word Processing applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.

Secretary

Globetrotters Engineering
Chicago , IL
1985.02 - 1987.03
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Performed data entry into computer systems; ensured accuracy of all entered information.

Secretary

Rush Presbyterian St. Luke's Medical Center
CHICAGO , Illinois
1976.01 - 1985.02
  • Processed documents and materials for dissemination to appropriate parties.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Created and updated spreadsheets to track and report data.
  • Greeted patients and visitors in a professional manner.
  • Answered multi-line telephone system, responded to inquiries and directed calls appropriately.
  • Scheduled appointments for radiologists and other healthcare professionals.
  • Maintained an inventory of office supplies and ordered as needed.
  • Prepared and maintained radiology reports for physicians' review.
  • Assisted with patient registration process by verifying insurance coverage.
  • Compiled patient data, including medical history and laboratory results.
  • Verified accuracy of all patient demographic information before entering into computer system.
  • Collected payment information from patients for billing purposes.

Education

Some College (No Degree) -

Central YMCA College
Chicago, IL

Some College (No Degree) - Business

William L. Dawson Skill Center
Chicago

Skills

  • Scheduling
  • Documentation
  • Organizational Standards
  • Case Management
  • Healthcare Operations
  • Organizational Skills
  • Patient Education
  • Team Supervision
  • Database Coordination
  • Care Planning

Certification

  • CPR Certified

Timeline

Client Care Coordinator

Jackson Hewitt
2016.11 - Current

Birth Certificate Coordinator

Mercy Hospital Medical Center
2000.10 - 2021.03

Assistant Manager/Cashier

University of Chicago Hospital Barnes & Noble
1994.05 - 2000.09

Secretary

St Joseph Hospital
1987.04 - 1994.04

Secretary

Globetrotters Engineering
1985.02 - 1987.03

Secretary

Rush Presbyterian St. Luke's Medical Center
1976.01 - 1985.02

Some College (No Degree) -

Central YMCA College

Some College (No Degree) - Business

William L. Dawson Skill Center
  • CPR Certified
Diane Harris-Currie