Diane Harris-Currie
CHICAGO,Illinois
Summary
Energetic & dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Responsible and enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Detail-oriented and methodical Client Care Specialist passionate about supporting clients with knowledgeable service. Strong record of going above and beyond requirements to satisfy customers. Ready to leverage 8 years of experience to take on new professional challenges.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Jackson Hewitt
Chicago , IL
11.2016 - Current
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Developed and implemented strategies for improving customer service standards.
- Coordinated with other departments to ensure timely resolution of customer queries.
- Monitored customer feedbacks and identified areas of improvement in services provided.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Assisted clients in navigating through various products, services and applications offered by the company.
- Developed relationships with key stakeholders to ensure successful delivery of services.
- Created reports on client interactions, customer feedbacks and service performance metrics.
- Provided training on new systems or procedures related to client care activities.
Birth Certificate Coordinator
Mercy Hospital Medical Center
CHICAGO , Illinois
10.2000 - 03.2021
- Verified customer identification and collected required documents to process birth certificate requests.
- Maintained accurate records of all transactions in accordance with state regulations.
- Assisted customers in understanding the requirements for obtaining a birth certificate.
- Answered customer inquiries about the status of their birth certificate applications.
- Processed incoming orders for birth certificates, ensuring that all documentation was complete and valid.
- Created new customer accounts and updated existing ones as necessary.
- Scanned and filed paperwork related to birth certificates into digital databases for future reference.
- Reviewed applications for completeness before submitting them to the appropriate government agency for approval.
- Monitored processing times to ensure timely delivery of birth certificates to customers.
- Resolved discrepancies between submitted applications and actual documents on file.
- Worked closely with other departments such as Vital Records, Department of Health., to obtain information needed to process applications.
Assistant Manager/Cashier
University of Chicago Hospital Barnes & Noble
CHICAGO , Illinois
05.1994 - 09.2000
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
Secretary
St Joseph Hospital
CHICAGO , IL
04.1987 - 04.1994
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Word Processing applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Secretary
Globetrotters Engineering
Chicago , IL
02.1985 - 03.1987
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Secretary
Rush Presbyterian St. Luke's Medical Center
CHICAGO , Illinois
01.1976 - 02.1985
- Processed documents and materials for dissemination to appropriate parties.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Scheduled meetings and sent invitations specifying time and location.
- Created and updated spreadsheets to track and report data.
- Greeted patients and visitors in a professional manner.
- Answered multi-line telephone system, responded to inquiries and directed calls appropriately.
- Scheduled appointments for radiologists and other healthcare professionals.
- Maintained an inventory of office supplies and ordered as needed.
- Prepared and maintained radiology reports for physicians' review.
- Assisted with patient registration process by verifying insurance coverage.
- Compiled patient data, including medical history and laboratory results.
- Verified accuracy of all patient demographic information before entering into computer system.
- Collected payment information from patients for billing purposes.
Education
Some College (No Degree) -
Central YMCA College
Chicago, ILSome College (No Degree) - Business
William L. Dawson Skill Center
ChicagoSkills
- Scheduling
- Documentation
- Organizational Standards
- Case Management
- Healthcare Operations
- Organizational Skills
- Patient Education
- Team Supervision
- Database Coordination
- Care Planning
Certification
- CPR Certified
Timeline
Client Care Coordinator
Jackson Hewitt
11.2016 - Current
Birth Certificate Coordinator
Mercy Hospital Medical Center
10.2000 - 03.2021
Assistant Manager/Cashier
University of Chicago Hospital Barnes & Noble
05.1994 - 09.2000
Secretary
St Joseph Hospital
04.1987 - 04.1994
Secretary
Globetrotters Engineering
02.1985 - 03.1987
Secretary
Rush Presbyterian St. Luke's Medical Center
01.1976 - 02.1985
Some College (No Degree) -
Central YMCA College
Some College (No Degree) - Business
William L. Dawson Skill Center
- CPR Certified
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