Diane Hathaway
Altamonte Springs,Florida
Summary
Committed leader, focused on empowering staff to reach their personal goals. Enthusiastic team builder seeking to maximize productivity and job satisfaction of team members. Experienced, compassionate Counselor and Clinical Supervisor dedicated to providing exceptional services to clients and developmental support to colleagues. Seasoned auditing professional knowledgeable of best practices in mental health and substance use treatment and documentation.
Overview
23
23
years of professional experience
Work History
EAP Counselor
Aetna CVS
Remote, Florida
12.2020 - Current
- Provides telephone triage, crisis intervention and related services.
- Determines appropriate intervention, action steps in dealing with members' concerns.
- Provides telephone counseling to individuals with a variety of presenting issues.
- Collaborates with team to support a positive clinical outcome and continuity of care for all members.
Clinical Reviewer
Alliant Health Solutions
Orlando, FL
06.2017 - 10.2020
- Performed clinical review of mental health records accurately and efficiently within time requirements set forth by management
- Wrote and presented summary of review findings to the customer
- Worked collaboratively with team on reviews and in implementing continuous improvement of work product and processes
Clinical Director
Resilience Counseling Center, Inc.
Oviedo, FL
11.2014 - 05.2017
- Supervised and managed a team of over 20 counselors, two assistant clinical directors and 2 doctors addressing ongoing clinical and administrative concerns
- Oversaw the operations of four counseling offices in Oviedo, Mount Dora, Winter Haven and Debary
- Collaborated with management team to expand the scope and improve the quality of services provided to the community
- Acted as a liaison between Clinical and Administrative team
- Represented Resilience Counseling Center at various events in the community and develops new partnerships with key stakeholders
- Worked with team to increase number of clients seen by 43% in 1 year
- Oversee documentation compliance, peer review and quality improvement efforts of the clinical team
Therapist
Private Practice
Winter Park, FL
09.2009 - 01.2015
- Effectively maintained caseload of 20-25 sessions per week at 3 locations
- Worked collaboratively with faculty and staff at Pace Center for Girls and maintained a caseload of 8-10 students
- Provided staff trainings for faculty and staff at Pace Center for Girls on various topics including mental health, boundaries and self care
Clinical Supervisor
Human Services Associates, Inc.
Orlando, FL
11.2012 - 11.2014
- Provide clinical supervision to a team of six counselors addressing ongoing clinical concerns, fidelity to evidenced based practice, professional development and self care
- Facilitate treatment team for adult and adolescent clinical teams
- Provide training and treatment methods for substance abuse, co-occurring disorders for clinical team
- Provide support, strategies and encouragement to clinical staff and address issues related to productivity
- Oversee documentation compliance, peer review and quality improvement efforts of clinical team
- Provided routine management and emergency response with authoritative and professional manner
Counselor
Hospice of the Comforter
Altamonte Springs, FL
10.2009 - 03.2010
- Maintained a caseload of 20-30 families in Hospice care
- Provided counseling and case management to patients and their families
- Worked collaboratively with a multi-disciplinary team
Assistant Director
Rollins College
Winter Park, FL
01.2007 - 08.2009
- Provided individual counseling to college students
- Worked collaboratively with the Student Affairs team to meet the needs of the community
- Provided clinical supervision to graduate students and registered interns
- Assumed leadership role of department as needed
Adjunct Faculty
Rollins College
Winter Park, FL
01.2007 - 05.2007
- INT 260 "Foundations in Leadership"
- Foundations in leadership introduces the study of leadership, social change, and service learning from both theoretical and practical perspectives. The course explores leadership in relation to individuality, group dynamics, social justice and community engagement
Counselor
Rollins College
Winter Park, FL
08.2005 - 01.2007
- Provided individual counseling for college students
- Provided 24-hour crisis response, assisting college staff with psychological emergencies
- Facilitated Dream group for psychology students
- Member of the Freshman Orientation Committee
- Founding member and co-chair of the Sexual Assault Task Force
Mental Health Therapist Teen Xpress
Orlando Health
Orlando , FL
09.2001 - 07.2005
- Performed biopsychosocial assessments, treatment plans and provided individual and group counseling for teen clients
- Worked collaboratively with other health professionals to provide consistent care
- Used cognitive behavior therapy and motivational interviewing to assist youth in making positive live changes
- Used cognitive behavioral and person centered therapy to assist teens with various mental health symptoms and trauma
- Provided HIV and STI prevention counseling and HIV testing
- Maintained professional relationships with on site staff
Education
Master of Arts - Mental Health Counseling
Rollins College
Winter Park, FLGraduate Certificate - Women\'s Studies
University of South Carolina
Columbia, SCBachelor of Arts - Sociology
Rollins College
Winter Park, FLSkills
- Licensed Mental Health Counselor
- Board 491 Clinical Supervisor
- Training and practice of Mindfulness
- Dual diagnosis expert, Culturally sensitive
- Myers-Briggs Type Indicator
- A-CRA Adolescent Community Reinforcement Approach
- Strong Public speaker
- Exceptional interpersonal skills
- Effective leader
- Staff training and development
- Compassionate personable and approachable
- Adaptable learner
- Experienced Clinical Reviewer
- Process improvement
- Team management
Timeline
EAP Counselor
Aetna CVS
12.2020 - Current
Clinical Reviewer
Alliant Health Solutions
06.2017 - 10.2020
Clinical Director
Resilience Counseling Center, Inc.
11.2014 - 05.2017
Clinical Supervisor
Human Services Associates, Inc.
11.2012 - 11.2014
Counselor
Hospice of the Comforter
10.2009 - 03.2010
Therapist
Private Practice
09.2009 - 01.2015
Assistant Director
Rollins College
01.2007 - 08.2009
Adjunct Faculty
Rollins College
01.2007 - 05.2007
Counselor
Rollins College
08.2005 - 01.2007
Mental Health Therapist Teen Xpress
Orlando Health
09.2001 - 07.2005
Master of Arts - Mental Health Counseling
Rollins College
Graduate Certificate - Women\'s Studies
University of South Carolina
Bachelor of Arts - Sociology
Rollins College
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