Diane Havaich-Onken
Berkley,MI
Summary
Accomplished Clinical Director of Nursing with a proven track record at Choice Hospice, enhancing clinical quality and interprofessional collaboration. Expert in clinical education and effective communication, I've led teams to achieve optimal patient outcomes and successfully mentored staff for professional growth. Spearheaded accreditation efforts, demonstrating exceptional clinical leadership and resource coordination skills.
Overview
11
11
years of professional experience
Work History
Clinical Director of Nursing
Choice Hospice
08.2023 - Current
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Recruited hired, and trained high-quality clinicians who contributed positively to the clinic''s mission and vision.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes
- Coordinated with external partners such as insurance companies, pharmaceutical representatives, and referral sources to ensure continuity of care for patients.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Post Acute Care Coordinator
Beaumont Home Health and Hospice
11.2019 - 08.2023
- Coordinated discharge planning, ensuring smooth transition from hospital to home.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Improved communication among healthcare providers, streamlining coordination of services for patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Registered Nurse Hospice
Beaumont Hospice
06.2015 - 11.2019
- Recorded details regarding therapies to keep patient charts updated.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Triage Patient/family calls remotely to determine patient needs, order visits for in-person assessments, pt/family education.
Nurse Clinical Manager
Beaumont Hospice
06.2014 - 11.2015
- Partnered with executive leadership to align clinical goals with organizational objectives for enhanced patient outcomes.
- Supported successful Joint Commission accreditation surveys through diligent preparation activities including policy review/update exercises and mock survey events.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed 67 employees with various personalities and from different cultures for large 150 patient hospice
Clinical Director
Advanced Pro Hospice
06.2013 - 06.2014
- Developed, implemented, revised, and evaluated policies and procedures.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Mentored staff members through professional development opportunities, fostering culture of continuous learning and growth.
- Led accreditation efforts, resulting in successful audits and continued compliance with regulatory standards.
- Led new company to obtain licensure
- Developed new programs required for Hospice
- Developed hospice admission book
Education
Associate of Science - Nursing
Schoolcraft College
Livonia, MI11-2011
Skills
- Clinical Quality Improvement
- Clinical education
- Employee Performance Evaluations
- Resource Coordination
- Staff Scheduling
- Clinical Leadership
- Effective Communication
Managing patient cases
Accomplishments
- Devised effective policies and protocols resulting compliance with audit requirements.
- Supervised team of 67 staff members.
Timeline
Clinical Director of Nursing
Choice Hospice
08.2023 - Current
Post Acute Care Coordinator
Beaumont Home Health and Hospice
11.2019 - 08.2023
Registered Nurse Hospice
Beaumont Hospice
06.2015 - 11.2019
Nurse Clinical Manager
Beaumont Hospice
06.2014 - 11.2015
Clinical Director
Advanced Pro Hospice
06.2013 - 06.2014
Associate of Science - Nursing
Schoolcraft College
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