Diane Hayes

I started with this company in 2000 which was north shore lanes. Picks bowling was built and opened dec 2008. I have had duties in all areas of the business. I was bartender/casino runner for 2/ years. I became the general manager in 2010. I was in charge of all employees and scheduling. I did the weekly drops in casino, and all ordering. The business sold on 2022.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.