Diane Hayes
Ramseur,NC
Summary
Adept at problem-solving and prioritization, I enhanced team efficiency and customer satisfaction at Health Services Personnel through innovative organizational strategies and exceptional attention to detail. My experience spans from direct care to office management, showcasing a unique blend of empathy and administrative acumen, with a track record of fostering positive outcomes.
Overview
32
32
years of professional experience
Work History
Restaurant Worker
Blakes Half Baked
09.2023 - Current
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
Preschool Teacher's Assistant
Grays Chapel Methodist Church
08.2021 - Current
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Cleaned, organized and restocked classrooms for upcoming classes.
Habilitation Technician
Lindley Habilitation Services
03.2002 - 07.2023
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Developed resident activities and programming to encourage new skills and maintain present skills.
- Delivered training needs, behavior management and communication to support goal plans.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the habilitation process.
- Improved clients'' quality of life by providing compassionate care, assistance with personal hygiene, and mobility support.
- Assisted with the coordination of transportation services for clients'' medical appointments or community outings as required.
- Maintained professional development through ongoing training, staying current on best practices in habilitation services and enhancing the quality of care provided to clients.
- Promoted healthy habits for clients by supporting balanced meal planning, exercise routines, and medical appointments when needed.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Utilized medical software to document and track patient progress.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Advised patients and families on health topics pertinent to care and treatment.
- Assisted physicians in diagnosis and treatment of patients.
- Medication administration and documentation.
Habilitation Technician
Health Services Personnel
06.1999 - 04.2002
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Transported residents to and from appointments and other activities to encourage mobility.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Delivered training needs, behavior management and communication to support goal plans.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Supported individuals with developmental disabilities in reaching their vocational goals through job coaching and skills development training sessions.
- Maintained professional development through ongoing training, staying current on best practices in habilitation services and enhancing the quality of care provided to clients.
- Promoted healthy habits for clients by supporting balanced meal planning, exercise routines, and medical appointments when needed.
- Implemented behavior modification techniques according to individualized behavioral plans, resulting in decreased negative behaviors among clients.
- Utilized creative problem-solving abilities to address complex challenges, resulting in improved outcomes for clients.
Office Manager
Health Services Personnel
04.1993 - 06.1999
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reviewed Medicaid billing notes.
Education
No Degree - Business Administration
Randolph Community College
Asheboro, NCSkills
- Customer Service
- Problem-solving capabilities
- Attention to Detail
- Prioritization and Organization
Timeline
Restaurant Worker
Blakes Half Baked
09.2023 - Current
Preschool Teacher's Assistant
Grays Chapel Methodist Church
08.2021 - Current
Habilitation Technician
Lindley Habilitation Services
03.2002 - 07.2023
Habilitation Technician
Health Services Personnel
06.1999 - 04.2002
Office Manager
Health Services Personnel
04.1993 - 06.1999
No Degree - Business Administration
Randolph Community College
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