Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Diane Helmick

HR Professor
Cave Creek,AZ
Diane Helmick

Summary

11 years’ experience in Human Resources specializing in Benefits Administration, Leave Administration, Workers Compensation, Onboarding, Pre-employment processes, high volume Talent Acquisition, and HRIS systems. Experience in bargaining units and DOT regulations Highly motivated, independent, organized, self-motivated Human Resource professional with a reputation for excellent customer service, dedication and creative problem solving, with a high level of initiative Strong contributor to a team, creating strong relationships with managers, customers, and associates to develop a positive work environment

Overview

12
years of professional experience
1
Certification

Work History

Lockton Companies, LLC

HRO Specialist
05.2021 - 04.2023

Job overview

  • Progress Residential outsourced their benefits department to Lockton Dunning. I moved with the position as Progress Residential as a client
  • Benefits Administration: day-to-day operations of group benefit programs, including retirement benefits
  • Present benefits overview to new hires, answering questions and assist in enrollment in the system
  • Maintain accurate benefit records, process qualifying events, terminations, and Cobra
  • Managing Open Enrollment: design plans, create benefit guides and other open enrollment materials
  • Present Open Enrollment webinars and provide enrollment support to employees where needed
  • Audit enrollment of various plans and coordinate file feeds to various carriers
  • Reconcile and process monthly vendor invoices
  • Create and reconcile monthly Lincoln Insurance billing
  • Address any vendor file feed issues with HRIS system
  • Serve as a point of contact for plan vendors and third-party administrators
  • Maintain compliance with current legislation and distribute required materials to employees
  • Perform testing such as NDT Testing
  • Provide employees with latest wellness, and benefits information through company’s intranet site
  • Workers Compensation: file claims, coordinate urgent care/ ER visit, communicate with insurance agent, employee, and managers with leave plan, work restrictions, and return to work plans
  • Benefit Administration support to 2 companies (Selene Group and Deephaven
  • Mortgage) that are merging into Progress Residential benefits
  • Vendor invoice reconciliation for the above 2 companies
  • Project Work: Workday Integration Project of 2 companies merging into
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Monitored industry trends to adapt strategies accordingly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

PROGRESS

HR Generalist
02.2019 - 05.2021

Job overview

  • Administered Total Rewards
  • Key team member on the company’s Workday implementation, responsible for the benefits module
  • Benefits Administration: assisted new hires in enrolling in benefit plans and programs, maintain benefit records, process qualifying events and terminations.
  • Cobra
  • Open Enrollment: designed benefit plans, designed and distribute materials for open enrollment.
  • Audit benefit plans before start of next plan year
  • Maintained administrative procedures for benefit processes
  • Reconciled and processed monthly vendor invoices.
  • Addressed any vendor file feed issues with HRIS system
  • Served as a point of contact for plan vendors and third-party administrators
  • Maintained compliance with current legislation
  • Performed testing and distribute compliance materials to employees
  • Provided employees with latest wellness, and benefits information through company’s intranet site
  • Leave Administration; communicate with employees on their leave needs, providing them information on their eligibility and rights
  • Processed all leaves for employees (FMLA, parental leave, workers compensation leaves, personal medical leave); Gather all documentation and communicate with employees and managers
  • Processed short-term disability, long-term disability, and life claims
  • Oversaw return to work process for employees returning from leave
  • Workers Compensation: filed claims, coordinate urgent care/ ER visit, communicate with insurance agent, employee, and managers with leave plan, work restrictions, and return to work plans.
  • Assisted fleet department with post-accident screening, and MVR reporting
  • I9 verification for current employees with work authorization visas
  • General HR; manage HR mail, responding to questions, and forwarding emails to the appropriate subject matter expert
  • Maintained and ordered company compliance and workers compensation posters for all market offices
  • Assisted HRBPs when needed
  • Processed terminations, sent exit emails, and responded to questions
  • Assisted with payroll when needed.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.

YRC FREIGHT

HRIS Specialist
01.2017 - 04.2018

Job overview

  • Maintain employee records
  • Process new hire records, terminations, salary changes, promotions, transfers, and other record changes for employees
  • Process company severances
  • Participate in data conversion from Peoplesoft to Oracle HCM
  • Perform testing when new Oracle system was implemented
  • Participate in parallel run during system implementation
  • Perform audit activities to ensure data accuracy,
  • Develop new business processes for the new system
  • Train new associates in the team
  • Develop and maintain relationships with HR managers, team members, various departments, and company employees
  • Respond to inquiries, assisting employees with HR questions.
  • Served as domain expert for human capital analytics and related activities.
  • Supported human resources department in areas such as people metrics, reporting, finance and analytics.
  • Re-engineered processes with Oracle for HR and HCM integration.

YRC Freight

HR Specialist/Talent Acquisition Coordinator
06.2014 - 01.2017

Job overview

  • Responsible for posting jobs and managing requisitions for these positions
  • Collaborate with hiring managers to identify and meet business needs
  • Source, Recruit and Hire high volume of candidates for both union and non- union positions in the company
  • Screen and select candidates to find the best qualified for the positions
  • Schedule interviews with hiring managers for non-direct hires
  • Perform pre-employment checks – scheduling drug screens, ordering and reviewing background checks and employment verifications to ensure that candidate is compliant with federal regulations and meet position requirements
  • Onboard hired candidates and ensure that all documentation is collected and verified according to legal guidelines; verify I9s
  • Ensure that candidate information is accurate in the system
  • Collaborate with payroll, benefits, and security to ensure successful onboarding experience
  • Maintain employee folders with all the required documentation for record
  • Participate in recruitment activities such as open houses and job fairs
  • Participate in system conversion from ICIMs to Taleo and Peoplesoft to Oracle
  • HCM
  • Develop new business processes to ensure smooth and effective workflow
  • Develop and maintain positive, strong working relationships with managers, supervisors, candidates, and colleagues.
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
  • Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
  • Created effective talent acquisition training materials that supported culture and performance objectives.
  • Promoted increased focus on internal talent mobility and emerging talent across organization.
  • Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Sourced and screened candidates for Type roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
  • Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
  • Implemented innovative recruitment strategies to increase number of high-quality job applicants.

MACY’S DEPARTMENT STORE

Administrative Support Team Member
01.2011 - 01.2014

Job overview

  • Human Resource and Administrative Support
  • Review candidates and schedule for interview using Taleo
  • Perform pre-employment checks – ordering background checks
  • Onboard new hires and ensure that all documentation is collected and verified according to legal guidelines
  • Organize training for new hires and employees, maintaining training schedule for the store
  • Process terminations, investigate payroll issues and maintain associates’ records in Peoplesoft
  • Schedule and maintain work schedules for associates using Kronos
  • Cash office functions – balancing daily sales deposits, replenishing registers, and maintaining store’s cash office
  • Procurement – ordering and maintaining office supplies for the store
  • Facility Management – submitting work order for repairs of store assets
  • Reporting – Produce various reports for store executives
  • Was in sales, customer service, and recovery in the company for the 1st 6 months.

Education

Singapore Ministry of Education and University of Cambridge

GCE

University Overview

and GCE ‘A’ level certificates

University Overview

equivalent with some college

Franklin University

Bachelor of Science from Accounting
2011

University Overview

Skills

  • Workday, Paycom, DataFacts, Tracker I9, Oracle HCM, Peoplesoft, Oracle
  • Recruit, Taleo, ICIMs, Escreen, Verified Persons, Sharepoint, Kronos,
  • Microsoft Office
  • Corporate Communications
  • Coordinate Events
  • Quality Standards
  • Business Process
  • Management Collaboration
  • Train Employees
  • Active Listening
  • Critical Thinking
  • Administrative Support

Certification

  • PHR - Professional in Human Resources

Timeline

HRO Specialist
Lockton Companies, LLC
05.2021 - 04.2023
HR Generalist
PROGRESS
02.2019 - 05.2021
HRIS Specialist
YRC FREIGHT
01.2017 - 04.2018
HR Specialist/Talent Acquisition Coordinator
YRC Freight
06.2014 - 01.2017
Administrative Support Team Member
MACY’S DEPARTMENT STORE
01.2011 - 01.2014
Singapore Ministry of Education and University of Cambridge
GCE
and GCE ‘A’ level certificates
Franklin University
Bachelor of Science from Accounting

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