Summary
Overview
Work History
Education
Skills
Peninsula Regional Medical Center-Healthfest Event
Timeline
Generic

Diane Henderson

Columbia,MD

Summary

  • Dedicated professional with proven ability to meet organizational needs through meticulous attention to detail and strong accountability. Demonstrates exceptional multitasking skills and effective telephone etiquette in high-pressure environments. Committed to maintaining HIPAA compliance while providing administrative and clerical support. Strong interpersonal skills foster positive relationships and enhance team collaboration.

Overview

19
19
years of professional experience

Work History

Child Care

In My Home
Salisbury, MD
06.2019 - Current
  • Ensured the safety and well-being of grandchildren aged infants to four years through supervision and care.
  • Developed a nurturing atmosphere conducive to optimal child development.
  • Implemented engaging activities tailored to promote physical, social, and cognitive growth.
  • Fostered creativity and curiosity through interactive educational play sessions.
  • Maintained strong relationships with parents through consistent communication on children's progress.
  • Prepared balanced meals and snacks aligned with dietary preferences of children.
  • Oversaw daily operations to ensure safety during all children’s interactions.
  • Facilitated effective parent communications regarding individual needs and advancements.

Disbursements Representative

Peninsula Regional Medical Center-Tidal Health
Salisbury, MD
10.2016 - 05.2019
  • Provided clerical, administrative, and operational support by performing other functions, including but not limited to accounting support, operations, customer service, and customer service duties.
  • Accurately entered approved non-PO invoices into the ERP in a timely manner.
  • Accurately matched clean PO invoices within the ERP system, and pushed discrepant items to the appropriate Disbursements Accountants.
  • Maintained good relations with the vendors by keeping monthly statements updated.
  • Handled drop-off, general check requests, and employee reimbursement requests.
  • Continuously monitored and pre-indexed emails, faxes, archived within the imaging system.
  • I viewed all checks for accuracy before mailing.
  • Consistently met daily performance goals set by management team members.

Health Information Management Customer Service Specialist

Peninsula Regional Medical Center-Tidal Health
Salisbury, MD
12.2006 - 10.2016
  • Managed patient information requests in accordance with medical center policies and regulatory standards.
  • Processed Release of Information requests efficiently, ensuring compliance and accuracy.
  • Handled all incoming phone calls to address inquiries promptly.
  • Logged requests into system for accurate record-keeping and accountability.
  • Maintained confidentiality of patient and medical center information consistently.
  • Communicated effectively across all levels within the organization.
  • Assisted Birth Register with direct processing of birth forms to Vital Records.
  • Matched ambulance run sheets with imaging for billing reconciliation.

Education

High school diploma -

Wicomico Evening High School
Salisbury, MD
05.2005

Some College (No Degree) - Accounting

Wor-Wic Community College
Salisbury, Md

Skills

  • ERP systems and SAP
  • Phone etiquette
  • Accounting and accounts management
  • Clerical and administrative skills
  • Customer service and support
  • Data entry and typing
  • Time management and organization
  • Microsoft Office proficiency
  • Medical terminology and documentation
  • Basic math and analysis skills
  • Effective communication strategies
  • Attention to detail and problem solving
  • Team collaboration and vendor relations
  • Healthcare supply chain management
  • Child development and care coordination
  • Customer service
  • Vendor relations
  • Problem solving
  • Time management

Peninsula Regional Medical Center-Healthfest Event

 Meet and Greeted incoming Customers and Other PRMC Volunteers

Handed out information packages 

Directed Customers to the appropriate areas according to their need

Clean-up Duties after the events

Timeline

Child Care

In My Home
06.2019 - Current

Disbursements Representative

Peninsula Regional Medical Center-Tidal Health
10.2016 - 05.2019

Health Information Management Customer Service Specialist

Peninsula Regional Medical Center-Tidal Health
12.2006 - 10.2016

High school diploma -

Wicomico Evening High School

Some College (No Degree) - Accounting

Wor-Wic Community College

Similar Profiles

CREATE PROFILE
Diane Henderson