Diane Hendrix
DeSoto,TX
Summary
Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with the relative ease of multi-tasking. A well-trained Insurance Verification Scheduling Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Hickory Trail Hospital
DeSoto, TX
06.2022 - Current
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Processed paperwork required by various government agencies including customs clearance documents.
- Assessed customer needs and provided customized solutions for patient transport requirements.
- Performed fuel, oil and fluid checks, external washing, and cabin cleaning.
- Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
Scheduler Coordinator
Belmont Senior Living & Red Oak ISD
Dallas, TX
04.2014 - 06.2022
- Front Desk Receptionist and Scheduler of daily transportation routes for drivers and clients.
- Coordinated with team members and remained flexible in work schedule to backup coworkers where-ever needed.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Interacted with customers pleasantly to meet needs and drive satisfaction by giving world-class customer service at all times.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Basic Accounts/Payable and Receivable as back-up person for HR
Collections/Customer Service Representative
Santander Consumer USA Inc.
08.2007 - 03.2014
- Reasoned with customers and attempted to negotiate full balance payments. Advised debtors on payment options and set up payment plans.
- Consistently met or exceeded monthly goals through diligence and compassion for the customer needs.
- Utilized skip tracing and other internal resources.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Handled escalations smoothly to achieve performance targets.
- Multi-taking, attention to detail, and a team player working where-ever and whenever needed by the team.
Medical Assistant/Office Manager
Dr. Charles Hendler
Dallas, TX
01.1990 - 01.2005
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in the delivery of quality healthcare. Including answering phones, scheduling appointments, greeting patients and ordering supplies. ie phlebotomy, injections order
- Led patients to exam rooms, answered general questions and prepared patients for the physician by explaining the process.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing. ie Accounts Payable and Receivable for the office.
- Medical Billing/Coding/EOB's/Medicare/Medicaid
Medical Scheduler/Referral Specialist
Kaiser Permanente
Dallas, TX
01.1985 - 01.1990
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
- Examined claims, records and procedures to grant approval of coverage for HMO, Medicare, and Medicaid.
- Ensured that appropriate coding is managed to maximize efficiency.
- Documents all referrals and forwards referral documents to appropriate personnel/departments.
- Earned a good attendance record and built a reputation for being on time and ready to work.
- A team player while paying strong attention to detail.
Education
High School Diploma -
Rueben McCall Sr High
Tallulah, LAAssociate of Applied Science - Registered Nurse
El Centro College
Dallas, TXNational Registered Medical Assistant -
Texas College of Medical Assistant
Dallas TexasSkills
- Customer relations/Schedule
- Medical billing and coding
- HIPAA compliance/attention to detail
- Medical terminology
- Basic Accounts Payable/Receivable
- EOB's/UB04's/ 1500's/HMO/ Medicare/Medicaid/Commercial RA’s
- Certified Medical Assistant/Phlebotomist/(EKG)
- Microsoft Word/Basic Excel
- Multi-tasking team player
Certification
- Certified Medical Assistant (CCMA)
- National Certified Medical Assistant (NRCMA)
- EKG Certified
- Registered Phlebotomist
Timeline
Transportation Specialist
Hickory Trail Hospital
06.2022 - Current
Scheduler Coordinator
Belmont Senior Living & Red Oak ISD
04.2014 - 06.2022
Collections/Customer Service Representative
Santander Consumer USA Inc.
08.2007 - 03.2014
Medical Assistant/Office Manager
Dr. Charles Hendler
01.1990 - 01.2005
Medical Scheduler/Referral Specialist
Kaiser Permanente
01.1985 - 01.1990
High School Diploma -
Rueben McCall Sr High
Associate of Applied Science - Registered Nurse
El Centro College
National Registered Medical Assistant -
Texas College of Medical Assistant
- Certified Medical Assistant (CCMA)
- National Certified Medical Assistant (NRCMA)
- EKG Certified
- Registered Phlebotomist
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