Diane Herkamp
Oregon City,OR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Operations Manager, Sr. Mortgage Advisor
CrossCountry Mortgage, LLC
11.2022 - 11.2023
- Manage pipeline flow for top producer
- Work directly with borrowers to provide a seamless and expeditious mortgage process along with customer service
- Maintain relationships with referral partners and title/escrow affiliates
- Facilitate the completion of loan applications via email/phone/in-person and be the main point of contact for all borrower interaction
- Help gather and prepare all documents needed for underwriting requirements including income calculations (SAM, DSCR, bank statement worksheets)
- Stay current on mortgage loan products, policies, procedures, and documentation requirements for FHA, VA, conventional, USDA and non-QM loans, and structure loans based on specified program parameters
- Compile complex financial presentations with multiple loan scenarios
- Quote and negotiate rates and submit detailed and accurate application packages directly to underwriting for approval
- Supervise Loan Processors, and act as liaison with corporate underwriting, loan servicing, and support
- Trained employees on proper procedures and strategies to improve productivity.
- Improved processes and met deadlines by proactively managing individual and team tasks and streamlining processes.
- Generated financial and operational reports to assist management with business strategy.
Volunteer Firefighter/EMT Basic
Molalla Fire District
07.2009 - Current
- Respond to emergency calls and interact with emergency dispatch personnel
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Establish priority for emergency care, and render appropriate care
- Operate fire apparatus equipment and perform duties to the level of training to suppress fires, effect rescue, and perform treatment to sick and injured persons
- Working conditions involve confined spaces above and below grade, working from heights, climbing ladders, in extremes of heat and cold, in contact with known hazardous materials, and in areas immediately dangerous to life and health, involving heavy lifting and/or dragging while wearing protective equipment including self-contained breathing apparatus
- Maintain orderliness of equipment and supplies, ensure ambulance and fire apparatus are in operable condition, and maintain familiarity with all specialized equipment, policies, procedures, and standard operating guidelines.
- Prepared incident reports detailing personnel, location and results of each call.
Treasurer / Fundraising Committee Chair
Molalla Volunteer Firefighters Association
09.2018 - Current
- Responsible for maintaining the Association budget, bookkeeping, and preparing for annual audit.
- Review fundraising planning budget and post fundraiser analysis, build and market online fundraising campaigns and track donations using Network for Good application, and work with the team to coordinate community events, ensuring funds raised are stewarded appropriately.
Production Manager Sr Mortgage Advisor
Finance of America Mortgage, LLC
04.2013 - 11.2022
- Same duties as CrossCountry Mortgage, LLC as well as the following:
- Responsible for training new loan officers on originating system software, policies, and procedures for the branch
- Act as subject matter expert for loan scenarios for the branch loan officers and processors
- Identified opportunities to cross-sell and upsell loan products to customers.
Mortgage Originator Assistant
Residential Pacific Mortgage
08.2012 - 04.2013
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Acted as liaison between Loan Agent and the Operations Team and built strong relationships with both new and existing clients and referral partners
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
- Originated VA, FHA, USDA and conventional loans; negotiated rates, terms, and conditions within company guidelines, requiring attention to detail, and familiarity with market conditions and economic factors
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Utilized warm and cold leads and developed them into mortgage sales
- Run DU/LP/GUS
- Complete income calculations (DSCR, bank statement, SAM worksheets), letters of explanation, order title/escrow docs and review, insurance binders, 4506Ts, credit supplements, and AVM/HVEs, and ran LDP/GSA checks.
- Worked with underwriters to fix application problems and resolve issues..
Mortgage Originator Assistant / Production Manager
American Pacific Mortgage
04.2012 - 08.2012
- Same duties as above for Residential Pacific Mortgage
GI Surgery Scheduler
The Portland Clinic
03.2011 - 04.2012
- Scheduled general and local surgeries and procedures as directed by physicians
- Performed a variety of clerical and record-keeping tasks related to the patient's surgery, procedure and/or pre-operative testing
- Scheduled pre-operative diagnostics, obtained appropriate insurance information from patients, and completed appropriate referrals, forms, and pre-authorizations
- Instructed patients regarding surgery schedule, preparation, and insurance pre-authorization process
- Transmitted preoperative labs, pathology reports, and other pre-op diagnostic test results to appropriate facility
- Dispensed appropriate medication and advised patients regarding specific medical issues that may impact their surgery, procedure, or preparation
- Escalated procedures or surgeries as needed, and worked closely with Day Surgery, hospital schedulers and physician's Medical Assistants, to maintain current schedules and effective communication regarding delays, cancellations, and other scheduling issues
- Assisted Physicians or Medical Assistants as needed with flow of patients, paperwork, or other patient care and nursing station duties as needed
- Followed guidelines for documentation, including use of forms and computer data entry using Epic Electronic Health Record System and compliance with HIPAA regulations.
Health Screener
Health Fitness Corporation
11.2009 - 04.2012
- Provide health screening at various corporate health fair events conducting blood pressure, cholesterol, and BMI testing
- Direct screening consultations providing lifestyle and healthy living coaching, encouragement, and resources for further education.
Marketing Coordinator / Mortgage Specialist
Premier Mortgage Resources (Previously a Flagstar Retail Branch)
05.2003 - 01.2009
- Assisted six branches in developing marketing plans based upon sales and service goals
- Evaluated branch-marketing requests and recommended appropriate strategies for implementation
- Developed advertising materials, i.e
- Power Point presentations, brochures, print ads, and fliers, etc
- Captured and compiled marketing data to indicate marketing effectiveness in target areas
- Originated loans; negotiated rates, terms, and conditions on loans within company guidelines, requiring attention to detail, and familiarity with market conditions and economic factors.
Crisis Response Team Volunteer
Trauma Intervention Programs NW
04.2006 - 08.2008
- Volunteered to provide emotional aid and practical support and resources to victims of traumatic events and their families in the first few hours following a tragedy
- Worked as a volunteer on-call 24/7 through the Portland Metro emergency response system at the request of police, fire, paramedics, hospitals, medical examiners, schools, and businesses
- Supported family members and friends following a suicide, natural or unexpected death; victims of crime; victims of fires; drownings; people involved in motor vehicle accidents; witnesses to crimes and people who are affected by gang and gun violence
- Our mission was to provide emotional first aid to survivors of tragedy to ease their immediate suffering and facilitate their healing and long-term recovery.
Horizon Airlines Occupational Health Clinic EMT
Concentra Health Services
01.2008 - 06.2008
- Responsible for providing care for employees in the on-site clinic for Alaska & Horizon Airlines
- Conduct pre-employment and annual audiometry and pulmonary-function testing, pre-employment and random drug testing following UA and BAT administration protocols
- Determined the nature and extent of illness or injury and rendered appropriate care
- Processed and investigated workers compensation claims, tracked progress, and helped determine liability or denial of claim.
EMS Intern
Portland Fire & Rescue
01.2005 - 01.2006
- Worked directly with the EMS Program Manager and EMS Battalion Chief to provide administrative support to the EMS office staff
- Compiled CQI reports, tracked statistics for the joint ROSC project with Seattle Fire, and compiled training material for the Peer Fitness Support Team
- Station visits to discuss fitness related topics and become familiar with day-to-day station activities applicable to fitness training
- Required extensive EMS guidelines, policies, and procedures.
Claims Adjuster
Safeco Insurance
02.2003 - 05.2003
- Investigated claims using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researched past claim activity, utilized evaluation tools to make damage and loss assessments
- Required extensive and timely direct interaction with Insured's, Claimants, Agent’s, and Internal Customers
- Determined policy coverage through analysis of investigation data and policy terms
- Notified agent and insured of coverage or any issues
- Established claim reserve requirements and adjusted as necessary, during the processing of the claims
- Determined and negotiated settlement amount for damages claimed within assigned authority limits
- Wrote simple to moderately complex property damage estimates and reviewed auto damage estimates
- Took statements when necessary and worked with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate
- Maintained accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations
- Alerted Unit Leader to the possibility of fraud or subrogation potential for claims being processed.
Education
Associate of Applied Science - Paramedicine And Criminal Justice
NCTI College of Emergency Services
Portland, OR07.2009
Skills
- Excellent computer skills utilizing MS Office programs (Word, Excel, Power Point, Publisher), and ability to navigate and troubleshoot most software programs Experience working with Epic (EMR), Emergency Reporting System, Clackamas County CAD, multiple database management programs, Encompass, Byte, Calyx Point, DU, LP, GUS, Datatrac/Webtrac, DocMagic, LoanBeam
- Financial Management Procedures
- Financial Statements Expertise
- Audit Preparation
- Excel Proficiency
- Accounting Management
- Information Protection
- Financial Analysis
- Bookkeeping
- Analytical Thinking
- Project Management
- Team Leadership
- Process Improvement
- Multitasking Abilities
- Relationship Building
Certification
- Wildland Firefighter Type I
- Emergency Medical Technicians (EMT) Basic
- Fire Fighter 1 (NFPA)
- Mortgage Loan Originator NMLS 907416 - OR, WA, ID
References
References available upon request
Timeline
Branch Operations Manager, Sr. Mortgage Advisor
CrossCountry Mortgage, LLC
11.2022 - 11.2023
Treasurer / Fundraising Committee Chair
Molalla Volunteer Firefighters Association
09.2018 - Current
Production Manager Sr Mortgage Advisor
Finance of America Mortgage, LLC
04.2013 - 11.2022
Mortgage Originator Assistant
Residential Pacific Mortgage
08.2012 - 04.2013
Mortgage Originator Assistant / Production Manager
American Pacific Mortgage
04.2012 - 08.2012
GI Surgery Scheduler
The Portland Clinic
03.2011 - 04.2012
Health Screener
Health Fitness Corporation
11.2009 - 04.2012
Volunteer Firefighter/EMT Basic
Molalla Fire District
07.2009 - Current
Horizon Airlines Occupational Health Clinic EMT
Concentra Health Services
01.2008 - 06.2008
Crisis Response Team Volunteer
Trauma Intervention Programs NW
04.2006 - 08.2008
EMS Intern
Portland Fire & Rescue
01.2005 - 01.2006
Marketing Coordinator / Mortgage Specialist
Premier Mortgage Resources (Previously a Flagstar Retail Branch)
05.2003 - 01.2009
Claims Adjuster
Safeco Insurance
02.2003 - 05.2003
Associate of Applied Science - Paramedicine And Criminal Justice
NCTI College of Emergency Services
- Wildland Firefighter Type I
- Emergency Medical Technicians (EMT) Basic
- Fire Fighter 1 (NFPA)
- Mortgage Loan Originator NMLS 907416 - OR, WA, ID
Similar Profiles
LISA GARWOODLISA GARWOOD
Senior Loan Processor - Construction at CrossCountry Mortgage LLCSenior Loan Processor - Construction at CrossCountry Mortgage LLC
Tiffany SmithTiffany Smith
Loan Partner at CrossCountry Mortgage, LLCLoan Partner at CrossCountry Mortgage, LLC
Susan E. WoodmanSusan E. Woodman
Branch Marketing Specialist at CrossCountry Mortgage, LLCBranch Marketing Specialist at CrossCountry Mortgage, LLC