Diane Hernandez
Thousand Oaks,CA
Summary
I'm very excited about what my future has to bring. I am a very organized and very social person. I have always welcomed new people to my workspace with my current job and even at school. Im a motivated high school student looking for part-time work. I Intend to develop my work experience by utilizing excellent communication and time management skills I have great customer service and I also have a lot of patience and understanding of customers. Currently, I know how to speak both Spanish and English and I'm hoping to learn more. A hardworking and reliable employee with an extensive background operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Productive Barista accustomed to delivering excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintains clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front-end associate
TjMaxx
Newbury Park
01.2022 - 01.2024
- My job was to have amazing customer service and ask if they were willing to open up a credit card with the company
- Customer service and customer satisfaction are a huge part of my job
- Some things I had to do besides being a front-end associate were covering other departments and helping others while I wasn't busy caring for and putting up new merchandise
- Always welcoming back previous customers and building trust with them
- Letting them know about upcoming events for credit card members.
Starbucks Barista (seasonal)
Target
Westlake Village
- On and off the hot bar, cold bar, and register
- Restoring the fridges with milk, wip, etc
- Deep cleaning sinks, fridges showcase
- Also, opening and closing
- Lots of more customer service experience and more patience people do not like their drinks so re-make them no matter how busy it is to have all customers satisfied
- I'm always on my feet down take is taking advantage to also stalk some more and keeping my area clean.
Education
Westlake High School
Skills
- Learning and picking up new things
- English and Spanish speaker
- Great under pressure
- Fast and hard worker
- Works well with anyone
- Opening and closing duties
- Espresso machine operation
- Order Taking
- POS System Operation
- Menu knowledge
- Fluent in English and Spanish
- Retail transactions
- Order selection and preparation
- Customer Service
- Team contribution
- Time Management
- Cash Handling
- Ordering Procedures
- Food Preparation
- Beverage Preparation
- Coffee expertise
Accomplishments
- A reach card where given at my current job
- Coming in every time i got asked to come in /cover others
- Opening up 3 cards in a 4-hour shift
Certification
- Food Handlers cerfifaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front-end associate
TjMaxx
01.2022 - 01.2024
Starbucks Barista (seasonal)
Target
Westlake High School
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