Diane Higgs
Amarillo,TX
Summary
Substantial experience in application support, project management and IT troubleshooting. Detail-oriented and dynamic professional with track record in identifying issues and providing robust technical solutions accordingly. Skilled at collaborating with cross-functional teams to enhance organizational performance. Proficient in network, application support and computer hardware troubleshooting. Expert in efficiently completing technical projects on time. Recognized for maximizing revenue, saving costs, and achieving customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Implementation and Integrity Coordinator
FMC
Amarillo, Texas
10.2022 - Current
- Implemented projects/make changes within the EMR.
- Trained staff on workflow changes/EMR changes.
- Coordinator projects with other vendors.
- Build reports within Eclinical Works.
- Run reports for billing to close for End of Month.
- Implemented and Coordinated Cloud Eclinical Works.
- Implemented and Coordinated Athena.
Bio Tech I
BSA
Amarillo, Texas
06.2021 - 10.2022
- Repairs, preventative maintenance, documentation, and projects.
- Perform preventive maintenance and/or repairs on Respiratory equipments.
- Implemented new equipment and documented repairs, costs, and PM procedures in CMS.
- Assess and resolve issues with 100 infusion pumps to get on the network.
- Maintained over 100 respiratory equipments.
IT Specialist
Allergy Arts
Amarillo, Texas
07.2016 - 06.2021
- Centricity, Patient Flow Tracker, Escript Management, PACS, Clearwave, Allergy Lab, Docusign, Quick Pay, Indexlogic, Dragon One, Online Bill Pay, Allergy ARTS website, WiFi Thermostats, Meditalk, MWL, EMR-LINK, and Merge.
- Execute Kiosk check-in, Bone density images go to PACS, MWL for Sono and X-ray machines, Patient Flow Tracker, Electronic Prescription Controlled Substance, Electronic Prior Authorization, Online Bill Pay, Patient Reach, Lab Result Notification, and hosted email.
- Fix issues of desktop, printers, IPADS, laptops, cameras, scanners, label printer, faxes, kiosk, and speech mics.
- Authorize Microsoft Licenses and perform Microsoft audit.
- Train team members on new software.
- Assess and resolve issues of 130 pcs, laptops, and IPads.
- Controlled 80 user accounts in Active Directory.
Desktop Technician
BSA
Amarillo, Texas
06.2014 - 07.2016
- IT and hardware troubleshooting.
- Detected major hardware and software problems and defective products; reported to technicians for troubleshooting.
- Delivered on-call support for complex problems.
- Traced ports to check active ports and toning out network cables in network closet.
- Replaced broken phones, keyboards, monitors, and mice.
- Created phone numbers in Avaya.
- Promoted to desktop technician position for delivering excellent performance.
- Upgraded the Rosie Carts (mobile computers) and 800 Windows XP to Windows 7.
Provisioning Analyst
BSA
Amarillo, Texas
07.2013 - 06.2014
- Improved Security Access Request forms in SharePoint and in InfoPath.
- Developed and implemented new technology by collaborating with other vendors.
- Wrote knowledge base instructions on creating accounts in different applications.
Education
Associate Degree -
Computer Networking/Cyber Security
Amarillo, TexasSkills
- Windows 7
- Windows 10
- Mac OS
- Windows 2008 R2
- Windows 2012 R2
- Windows 2016 R2
- SQL 2008
- SQL 2016
- Office 365
- Office 2010
- Office 2013
- Office 2016
- Exchange
- Active Directory
- VMware
- Nable
- Service Desk
- Connect Wise
- Wiki
- Sharepoint
- NEC
- Cisco
- Avaya
- IBM Endpoint
- McAfee Encryption
- Computers
- Laptops
- Printers
- Ipads
- Pagers
- Phones
- Hard Tokens
- Card Fobs
- Diagnostic Computers
- Servers
- VM
- Cameras
- Kiosk
- EKG Machines
Certification
- Department of Homeland Security Federal Emergency Management Agency for Digital Forensics Basics Certificate, Current
- Computer Network Essentials Certificate, Current
- TABC Certificate, Current
- Food Handler Certificate, Current
Prior Experience
- Server, Olive Garden, Amarillo, TX
- Medical Records Clerk, NWTH, Amarillo, TX
- Office Clerk III, Harrington Breast Center, Amarillo, TX
- Cashier, BSA, Amarillo, TX
- Assistant Manager, Whataburger, Amarillo, TX
- Assistant Manager, Dairy Queen, Amarillo, TX
- Customer Service Manager, Wal-mart, Amarillo, TX
Timeline
Implementation and Integrity Coordinator
FMC
10.2022 - Current
Bio Tech I
BSA
06.2021 - 10.2022
IT Specialist
Allergy Arts
07.2016 - 06.2021
Desktop Technician
BSA
06.2014 - 07.2016
Provisioning Analyst
BSA
07.2013 - 06.2014
Associate Degree -
Computer Networking/Cyber Security