Diane Holmes
Tulsa,OK
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales, while also handling register tills and cash handling. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment, as well as meeting monthly quotas and being in charge of the safety and well-being of our employees. Took over Unit 06413 in May of 2023, while it was 33% staffed and brought the staffing percentage to 91%, as well as two triple ace AOR audits, an AOR audit in July, as well as a Certified Training Store Audit in October.
Overview
25
25
years of professional experience
Work History
General Manager
RB American Dba Arby's
Tulsa, OK
05.1999 - Current
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reviewed daily task list with employees and assigned tasks for completion.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Trained and supervised staff members in all aspects of restaurant operations.
- Performed administrative tasks including payroll processing, budgeting activities.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Oceans High School
05-2000
Skills
- Advertising and Marketing
- Sales
- Loss Prevention
- Operations Oversight
- Staff Supervision
- Branding
- Expense Control
- Service Quality Improvement
- Schedule Management
- Quality Management
- Workflow Planning
- Time and Resource Optimization
- Top Talent Recruiting, Hiring, and Retention
- Inventory Control
- Staffing
- Customer Relations
- Budget Development
- Communication Skills
- Leader
- Performance Analysis
- Problem Resolution
- Performance Improvement
- Safety Assurance
- Safety Protocol
- Customer Experiences
Accomplishments
- Leadership council
- Certified Training Manager
- Training Coordinator
- Triple Ace AOR Audit
- Triple Ace AOR Training Store Audit
Timeline
General Manager
RB American Dba Arby's
05.1999 - Current
Oceans High School
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