Diane Hudgins

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Carried out day-to-day duties accurately and efficiently
• Handled 50 calls per day to address customer inquiries and concerns
• Participated in team-building activities to enhance working relationships
• Exceeded goals through effective task prioritization and great work ethic
• Resolved problems, improved operations and provided exceptional service
• Adhered to social distancing protocols and wore mask or face shield
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Maintained energy and enthusiasm in fast-paced environment
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Managed team of employees, overseeing hiring, training and professional growth of employees
• Used Microsoft Word and other software tools to create documents and other communications
• Used coordination and planning skills to achieve results according to schedule
• Worked with customers to understand needs and provide excellent service
• Delivered services to customer locations within specific timeframes

Conferred with educators to rebalance classes, increase resource utilization and integrate new technology.

• Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
• Conferred with educators to identify current classroom concerns and diversify instructional strategies.
• Interpreted and applied academic standards to communicate complex policies and procedures to students, faculty and other stakeholders.
• Supervised coordinators and assisted with review of student requests for assistance.
• Communicated with university administrators and school officials.
• Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
• Developed team communications and information for meetings
• Demonstrated respect, friendliness and willingness to help wherever needed
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Maintained excellent attendance record, consistently arriving to work on time
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Successfully maintained clean, valid driver's license and access to reliable transportation
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Participated in team-building activities to enhance working relationships
• Handled 5-10 calls per day to address customer inquiries and concerns
• Prepared variety of different written communications, reports and documents
• Used coordination and planning skills to achieve results according to schedule
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Conducted research, gathered information from multiple sources and presented results
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Handled 5-10 calls per day to address customer inquiries and concerns
• Worked with customers to understand needs and provide excellent service

• Investigated juveniles' activities, school attendance and employment.
• Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
• Transported and monitored offenders on probation and parole for compliance with court protocols.
• Transported juveniles between detention centers, schools and medical institutions.
• Alerted law enforcement about probation violations.
• Assessed home situations to determine need for removal of client from current home.
• Visited homes of youth offenders and resolved family issues.
• Supervised caseload of survivors in juvenile justice system to address and support unique needs of these clients.
• Developed safety plans and strategic interventions to address specific issues.
• Investigated juveniles' activities, school attendance and employment
• Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals
• Partnered with targeted support organizations, programs and community resources as alternatives to juvenile detention
• Visited homes of youth offenders and resolved family issues
• Analyzed, reported and submitted statistics for funding purposes and program evaluation
• Coordinated and facilitated interventions with clients and service professionals
• Developed safety plans and strategic interventions to address specific issues
• Evaluated program effectiveness and obstacles to implementation by recommending changes to protocols in order to improve reach of services
• Supervised caseload of survivors in juvenile justice system to address and support unique needs of these clients
• Transported juveniles between detention centers, schools and medical institutions
• Assessed home situations to determine need for removal of client from current home
• Conducted client needs assessments based on presented issues as well as social and restorative justice models of care
• Promoted department's mission and procedures to community organizations, school officials and law enforcement
• Developed key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth
• Alerted law enforcement about probation violations
• Facilitated meetings to collaborate with community stakeholders, presiding judges, attorneys and service providers
• Assessed mental health and physical state of young offenders
• Transported and monitored offenders on probation and parole for compliance with court protocols
• Built relationships with defendants and offenders, assessing living conditions and case background information
• Initiated crisis intervention by following official crisis communication plans and training
• Gathered information from people in community, family members and agencies about conduct of probationers
• Screened offender referrals and completed intake interviews and paperwork
• Performed both pre-sentence and pre-parole investigations
• Monitored minors, guardians and non-custodial family members
• Wrote progress reports and testified under oath at court hearings
• Verified social and legal history information of individual probationers
• Maintained compliance with all legal statutes, policies and procedures
• Conducted investigations into violations and other allegations
• Oversaw credentialing activities for all employees, contractors and consultants
• Maintained organized offender records and documentation in compliance with department and legal standards
• Arranged and implemented offender prison release programs
• Researched each case thoroughly to strengthen case outcomes
• Interpreted legal concepts and issues to complete and close out cases
• Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes
• Helped resolve probationer issues with housing, employment and healthcare
• Interpreted data from various assessment tools to determine appropriate level of supervision
• Compiled information from law enforcement and conducted interviews with youth offenders
• Observed residents for compliance and behavior issues
• Performed thorough legal research to strengthen case arguments
• Oversaw administration of DNA indexing and drug and alcohol screenings for offenders
• Referred felony and misdemeanor offenders to necessary community resources
• Screened incoming employees, personal belongings and shipments for security concerns
• Suggested bail recommendations to court to aid with case outcomes
• Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies
• Evaluated people on probation to determine best course of rehabilitation
• Tracked assigned juvenile movements and adherence to probation requirements
• Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning
• Adhered to legal requirements by performing office, home and employment visits
• Handled over 60 full-cycle caseloads per month
• Supervised offenders to reduce risk to community
• Suggested special community service rehabilitation programs to help further support offenders
• Determined appropriate supervision levels by conducting risk and needs assessments