Diane Huebner
Appleton,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Ecommerce Customer Service
VF Corporation
07.2015 - 12.2023
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Receptionist at Watters Plumbing
Cadre Staffing Services
06.2015 - 07.2015
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Substitute Paraprofessional
Appleton Area School District
01.2015 - 06.2015
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Enforced school and class rules to maintain order in classroom.
- Established rapport with students through consistent support and guidance, fostering positive relationships that promoted academic growth.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained accurate records of student progress, attendance, and behavior, contributing to efficient communication among school staff and parents.
Customer Service Specialist
Humana Insurance Company
02.2002 - 10.2014
- Personable and professional communicator with internal and external customers.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
Skills
- Call Center Experience
- Oral and Written Communication
- Active Listening
- Computer Proficiency
- Patience Maintenance
- Attention to Detail
- Empathy Display
- Positive Attitude
Leadership Experience
Mentored new hires, resulting in stronger staff development and increased productivity.
Timeline
Ecommerce Customer Service
VF Corporation
07.2015 - 12.2023
Receptionist at Watters Plumbing
Cadre Staffing Services
06.2015 - 07.2015
Substitute Paraprofessional
Appleton Area School District
01.2015 - 06.2015
Customer Service Specialist
Humana Insurance Company
02.2002 - 10.2014