Diane Humble
Ypsilanti,MI
Summary
Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
39
39
years of professional experience
Work History
Customer Service Associate/cashier
Menards
06.2020 - 09.2021
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Customer Service Associate/(Deli)
Walmart
09.2017 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Associate/Assistant Manager
Little Caesars Pizza
04.1982 - 09.1992
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
General Studies
Willow Run High School
Ypsilanti, MI06.1985
Diploma - Health Aide
Reginal Career Technical Center
Ypsilanti, MI06.1985
Skills
- Sales techniques
- Active listening
- Reliability and punctuality
- Cash handling expertise
Timeline
Customer Service Associate/cashier
Menards
06.2020 - 09.2021
Customer Service Associate/(Deli)
Walmart
09.2017 - 09.2019
Customer Service Associate/Assistant Manager
Little Caesars Pizza
04.1982 - 09.1992
General Studies
Willow Run High School
Diploma - Health Aide
Reginal Career Technical Center