Diane Hyden
Summary
Collaborative Cafeteria Manager with 2 years of experience supervising all aspects of food service operations, including equipment preparation, employee supervision and inventory management. Hardworking and responsible individual certified in Ohio ServeSafe. Expertise in maintaining administrative records and training personnel in operational procedures. Demonstrating success in developing and executing marketing strategies to boost sales.
Overview
20
20
years of professional experience
Work History
Cafeteria Manager
WG Grinders
07.2021 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Used Excel forms created to track receipts, spending and inventory.
- Recruited trained, and supervised staff to ensure exceptional customer service as well as safe food handling, cleanliness, proper dating, storing and rotation of food in a fast-paced setting.
- Managed budgets, to make informed decisions on purchasing and menu pricing.
Dining Room Server
Seasons 52
05.2018 - 12.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service such as drink and food pairings while maintaining a clean dining environment.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Maintained thorough knowledge of our menus offered that changed seasonally, and offering special options to those with allergies.
Veterinary Technician
Erlanger Veterinary Hospital
04.2004 - 08.2011
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the hospital.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the hospital setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
Education
No Degree - Theater Arts
Northern Kentucky University
Newport, KYNo Degree - Veterinary Technology
University of Cincinnati Blue Ash College
Cincinnati, OHHigh School Diploma -
Seton High School
Cincinnati05.1998
Skills
- Food Preparation
- Health and safety
- Sanitation Standards
- Health regulations
- Staff Scheduling
- Some Nutrition knowledge
- Kitchen equipment operation and maintenance
- Reliable and Responsible
- Collaboration and Teamwork
- Critical Thinking
- Safe Food Handling
Timeline
Cafeteria Manager
WG Grinders
07.2021 - Current
Dining Room Server
Seasons 52
05.2018 - 12.2019
Veterinary Technician
Erlanger Veterinary Hospital
04.2004 - 08.2011
No Degree - Theater Arts
Northern Kentucky University
No Degree - Veterinary Technology
University of Cincinnati Blue Ash College
High School Diploma -
Seton High School
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