Diane Ichihara
Las Vegas
Overview
19
19
years of professional experience
1
1
Certification
Work History
Prep Cook/Dishwash
Angry Crab Shack
Nevada
06.2021 - 10.2021
- Prepared ingredients for a diverse menu featuring seafood and Cajun cuisine.
- Supported chefs in cooking and plating dishes, contributing to high-quality presentation and consistency.
- Ensured cleanliness and organization of kitchen workstations and storage areas, supporting efficient workflow.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Operated kitchen equipment safely, ensuring proper use and maintenance protocols.
- Organized and labeled ingredient stock, facilitating inventory management and timely meal preparation.
Deli Associate
MARKET DELI
09.2020 - 06.2021
- Completed orders by slicing, weighing, packaging, and pricing meats and cheeses to ensure customer satisfaction.
- Prepared fresh deli products following safety and quality standards.
- Operated slicing equipment to ensure precise portioning of meats and cheeses.
- Guided customers in product selections and special orders to enhance their purchasing experience.
- Trained new associates on deli operations and customer service best practices.
- Maintained sanitary and organized work areas by cleaning surfaces, equipment, and floors, ensuring compliance with health standards.
- Received deliveries from vendors and ensured accuracy of order against invoice.
Kitchen Manager
KADU GUAM
Mangilao
10.2017 - 08.2020
- Managed daily kitchen operations to ensure smooth workflow and food quality.
- Supervised kitchen staff, providing training and guidance on food preparation techniques.
- Ensured compliance with health and safety regulations in all kitchen activities.
- Coordinated inventory management to ensure stock availability and minimize waste.
- Collaborated with suppliers to source high-quality ingredients for menu items.
- Monitored food presentation standards to ensure consistency and visual appeal.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Managed overall store operations to ensure efficiency and quality service.
- Provided support to customers and organizations by addressing inquiries and resolving issues.
- Addressed customer complaints promptly to enhance guest satisfaction and maintain positive relationships.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Control inventory and purchase orders
Cashier
MESKLA DELI
Hagatna
04.2017 - 09.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and debit payments securely.
- Issued receipts, refunds, credits or change due to customers.
- Ensured clean and organized checkout area to facilitate efficient customer transactions.
- Balanced daily transactions on computerized point-of-sale system, ensuring accurate financial reporting.
- Provided accurate answers to customer inquiries and shared store information to enhance customer experience.
- Managed inventory levels by restocking shelves.
Sales Associate
KMART
Tam
03.2017 - 08.2017
- Greeted customers and provided exceptional customer service.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Aided customers in locating products, provided answers to questions, and offered tailored product recommendations.
- Provided accurate information about products, prices and services.
- Organized merchandise displays and managed inventory levels to support efficient store operations.
- Restocked shelves to maintain sufficient inventory levels.
- Collaborated with team to ensure store cleanliness and organization.
- Maintained up-to-date knowledge of store merchandise and policies.
Prep Cook/Line Cook
EGGS N’ THINGS
03.2014 - 01.2016
- Prepared ingredients by chopping, slicing, and dicing for menu items.
- Supported chefs in preparing breakfast dishes, contributing to timely service.
- Operated grills, ovens, and other kitchen equipment for meal preparation.
- Evaluated freshness of food and ingredients to maintain quality standards.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Maintained cleanliness of kitchen equipment and workstations during shifts.
- Streamlined organization of food storage areas for easy access and efficient inventory management.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Organized walk-in coolers and freezers according to established guidelines.
Steward Supervisor
SHERATON LAGUNA GUAM RESORT
Tam
03.2007 - 02.2008
- Developed training program for staff on sanitation and safety procedures, enhancing knowledge and compliance.
- Ensured compliance with health and safety regulations across facility, maintaining a safe environment for guests and staff.
- Trained new employees in proper food handling techniques, hygiene practices, and safety procedures.
- Supervised daily cleaning operations for guest and kitchen areas.
- Coordinated schedules to ensure adequate staffing levels during peak times.
- Streamlined inventory management for cleaning supplies and equipment, ensuring availability and reducing waste.
- Communicated effectively with other departments to streamline operations.
Receiving
MACY’S WEST
Dededo
11.2006 - 03.2007
- Received and inspected incoming shipments for quality and accuracy.
- Collaborated with team members to improve receiving processes, reducing processing time.
- Sorted and labeled items by size, type, style, color, or product code to facilitate quick retrieval.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Organized merchandise in storage areas to enhance accessibility and efficiency.
Cashier/Attendant
DELTA MGT. CORP
02.2005 - 11.2006
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers, addressing inquiries about store products and services to enhance overall shopping experience.
- Assisted customers with product inquiries and recommendations.
- Resolved customer complaints, ensuring satisfaction through professionalism and empathy.
- Maintained a clean and organized checkout area for optimal service.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new cashiers on operational procedures and customer service standards, fostering a knowledgeable team.
Administrative Apprentice
GUAM HUMANITIES COUNCIL
Tam
06.2002 - 09.2002
- Managed daily office operations and ensured efficient workflow.
- Executed daily administrative tasks including filing documents, recording data, and processing paperwork, contributing to smooth office operations.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, ensuring front desk and reception area remained tidy and efficient.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls and directed callers to appropriate department or employee, facilitating effective communication.
- Responded to incoming telephone calls, directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
Education
DIPLOMA -
George Washington High School
Mangilao, GU01-1996
Bachelor of Science - Accounting/Finance
Southern New Hampshire University
NH, MN05-2026
Skills
- Customer service excellence
- Team collaboration
- Dependability
- Time management
- Learning adaptability
- Data entry accuracy
- Microsoft Excel proficiency
- Telecommunication expertise
Certification
Serve Safe Management
Timeline
Prep Cook/Dishwash
Angry Crab Shack
06.2021 - 10.2021
Deli Associate
MARKET DELI
09.2020 - 06.2021
Kitchen Manager
KADU GUAM
10.2017 - 08.2020
Cashier
MESKLA DELI
04.2017 - 09.2017
Sales Associate
KMART
03.2017 - 08.2017
Prep Cook/Line Cook
EGGS N’ THINGS
03.2014 - 01.2016
Steward Supervisor
SHERATON LAGUNA GUAM RESORT
03.2007 - 02.2008
Receiving
MACY’S WEST
11.2006 - 03.2007
Cashier/Attendant
DELTA MGT. CORP
02.2005 - 11.2006
Administrative Apprentice
GUAM HUMANITIES COUNCIL
06.2002 - 09.2002
DIPLOMA -
George Washington High School
Bachelor of Science - Accounting/Finance
Southern New Hampshire University