Diane Jackson
Brooklyn,NY
Summary
City Carrier offering 19 years of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail.
Recommended for acting Supervisor position for 3 years Where I supervised postal stations and employees on daily function of carriers and window service. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
19
19
years of professional experience
Work History
City Letter Carrier
USPS, United States Postal Service
08.2005 - Current
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Displayed strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries efficiently.
- Picked up outgoing mail from letter boxes and in person from customers.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Handled mail and packages with care to prevent damage during delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Distributed mail on foot to residences and businesses, delivering to approximately 19 customers per shift.
ACTING CARRIER SUPERVISOR CUSTOMER SERVICE
Usps
05.2018 - 09.2021
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Collaborated with team members to meet and exceed performance goals consistently.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Evaluated employee performance and coached and trained to improve weak areas.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Generated reports detailing findings and recommendations.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Distributed mail on foot to residences and businesses, delivering to approximately 19 customers per shift.
Education
No Degree - Pre Requisite Courses For Nursing
BMCC
NY NY2004
High School Diploma -
Springfield Gardens High School
Jamaica, NY06.1990
Skills
- Delivery Speed
- Mail-sorting and delivery sequence
- Service Sales
- Supplies inventory
- Route Navigation Software
- New Hire Orientation
- Payroll and budgeting
- Scheduling
- Employee Supervision
- Workflow Planning
- Customer Service
- Schedule Preparation
- Work Planning and Prioritization
- Shift Scheduling
- Employee Coaching and Mentoring
Timeline
ACTING CARRIER SUPERVISOR CUSTOMER SERVICE
Usps
05.2018 - 09.2021
City Letter Carrier
USPS, United States Postal Service
08.2005 - Current
No Degree - Pre Requisite Courses For Nursing
BMCC
High School Diploma -
Springfield Gardens High School