Summary
Overview
Work History
Education
Skills
Certification
Location
Timeline
9d

Diane J. Bush

Chehalis,WA

Summary

Dynamic professional with extensive experience in delivering strategic consulting services to optimize client business operations. Expertise in leveraging comprehensive industry knowledge and advanced analytical skills to identify and implement impactful solutions. Proven ability to cultivate strong client relationships while consistently driving measurable results that enhance overall performance. Committed to fostering innovation and excellence in every project.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Independent Consultant – Elder & End-of-Life Care

Your Final Journey, LLC
01.2018 - 01.2023
  • Managed complex caseloads and coordinated services for families navigating elder care
  • Advocated for clients in assisted living settings, resolving service issues and promoting quality care
  • Officiated end-of-life ceremonies, demonstrating cultural sensitivity and emotional intelligence
  • Maintained detailed records to ensure continuity anCourt
  • Participated in client meetings, taking notes and documenting key discussion points.
  • Adapted quickly to changing requirements, of demonstrating flexibility in approach.
  • Supported team members with research and data analysis for client projects.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business. I've had 95% customer referrals, 90% client family members referral.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements. Weekly/daily communication, addressing client/family concerns, review clients care plan research and address concerns of the family to find appropriate solutions to offer the client and their families.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Assisted in project management by coordinating schedules and resources for the more initialed personal care plan.

Business Owner

Your Final Journey, LLC
01.2014 - 01.2018
  • Directed operations of a holistic care service, delivering hospice support and spiritual care
  • Provided ADLs, Reiki, and guided meditation tailored to individual needs
  • Collaborated with care facilities to monitor caregiver performance and ensure client dignity was maintained 100%.
  • Managed client intake, service agreements, and financial discussions
  • Established vendor relationships to ensure quality supplies for service delivery.
  • Created marketing materials to promote business offerings and enhance visibility.
  • Implemented efficient scheduling processes to optimize service appointments.
  • Evaluated client feedback to improve services and enhance customer satisfaction.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Established strong customer relationships through excellent communication and attentive service.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.

Education

Associate of Science - Paralegal

Manchester Community College
Manchester, CT

Skills

  • Homecare Supervision: Staff oversight, caseload management, service coordination, performance reviews
  • Compliance & Quality Assurance: Connecticut regulations, documentation audits, corrective action planning, policy enforcement
  • Client Advocacy & Family Engagement: Needs assessments, service plan implementation, complaint resolution, emergency response
  • Team Leadership & development: Coaching, onboarding, continuing education, disciplinary processes
  • Administrative Excellence: Scheduling, electronic timekeeping, client management systems, meticulous documentation
  • Communication & Problem-Solving: Crisis management, conflict resolution, public speaking, strategic planning
  • Problem-solving
  • Attention to detail
  • Analytical thinking
  • Continuous improvement
  • Client relationships
  • Integrity and honesty

Certification

  • CPR & First Aid Certified September 2024
  • Certified Medical Aid in Dying Doula March 2022
  • Certificate in Clinical Pastoral Training October 2013
  • Ordained Minister March 2012
  • CNA – Certified Nursing Assistant American Red Cross 2003

Location

Available to relocate

Timeline

Independent Consultant – Elder & End-of-Life Care

Your Final Journey, LLC
01.2018 - 01.2023

Business Owner

Your Final Journey, LLC
01.2014 - 01.2018

Associate of Science - Paralegal

Manchester Community College

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Diane J. Bush