Diane Jimenez
Modesto
Summary
As a crew trainer, my primary objective is to support managers by training staff members, coordinating operations, and ensuring exceptional customer service. I aim to create a positive productive work environment by communicating with team members, setting clear goals and monitoring performance.
Overview
6
6
years of professional experience
Work History
Shift Leader
Panda Express
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Crew Trainer
McDonald's
03.2022 - 04.2024
- Responsibilities: Overseeing daily staff operations, managing that every one is doing their job making sure our food is meeting the expectations. Greeting customers, taking orders, and providing quick and accurate service. I also have the responsibility of preparing food including raw beef, fries, and sandwiches.
Internship - Agriculture Maintenance
Golden west high school
08.2019 - 02.2020
Education
High School -
Grace Davis High School
Modesto, CASkills
- Customer survive
- Sociability with people
- Punctual
- Communication
- Problem-solving
- Positive attitude
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Reliability
- Shift checklists
- Customer service focus
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Horseback Riding
- Outdoor Recreation
- I participate in a variety of outdoor recreational activities
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Kayaking
Communication
Demonstrating exceptional oral and written communication skills with customers and management.
Leadership
My time at McDonald's, I'd oversee the staff in grill making sure my crew is following procedures such as no cross contamination, making sure the meat is fully cooked, everything staying clean, and the employee staying on task.
Timeline
Shift Leader
Panda Express
05.2024 - Current
Crew Trainer
McDonald's
03.2022 - 04.2024
Internship - Agriculture Maintenance
Golden west high school
08.2019 - 02.2020
High School -
Grace Davis High School
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