Diane Johnson
Charlotte,NC
Summary
Hard-Working and Detailed-Oriented Lead Patient Service Representative with 10 years of healthcare administration experience and 20 years of customer service experience. Reliable, proactive and punctual with a willingness to learn new things and take on various different challenges. Extremely motivated to support patient medical needs by efficiently verifying insurance, managing patient charts, processing payments and scheduling appointments. Currently seeking to maintain a full-time position at a medical office that will utilize the skills, knowledge, and abilities amassed to their full potential to achieve company goals.
Overview
20
20
years of professional experience
Work History
Lead Patient Service Representative
US Foot and Ankle Specialists/ Carmel Foot Specialists
10.2015 - Current
- Lead front desk of high volume office of over 100 patients per day
- Managed front desk operations, maintaining organization and ensuring all necessary paperwork was completed prior to appointments
- Proficient in NextGen, Centricity and Mod Med EMR systems
- Increased revenue by accurately collecting copayments, deductibles and co-insurances at the time of service, reducing outstanding balances owed by patients
- Educated patients on their insurance policies and their financial responsibilities
- Followed proper OSHA and HIPPA guidelines and regulations
- Reviewed and corrected claim errors to facilitate smooth processing
- Conducted daily verifications of insurance coverage, benefits and patient financial responsibility to expedite patient care and reduce billing errors
- Called on various insurance companies to verify more difficult patient medical plans to ascertain active coverage status and benefits
- Provided assistance and information to patients in regards to their billing statement
Retail Customer Sales Associate/Assistant Manager
Hallmark Cards
07.2005 - 02.2017
- Recommended merchandise to customers based on needs and preferences
- Managed cash register operations using POS systems, including processing sales and returns
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Followed all company policies, rules and procedures to promote company goals and maintain safety
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Education
High School Diploma -
E E Waddell High School
Charlotte, NC06.2005
Skills
- Customer Service
- Problem Solving and Critical Thinking
- Time Management
- Punctuality
- Adaptability
- Leadership
- Attention to detail
- Data Entry
- HIPAA Knowledge
- Electronic Medical Record (EMR)
- Insurance Verification
- Patient Registration
Timeline
Lead Patient Service Representative
US Foot and Ankle Specialists/ Carmel Foot Specialists
10.2015 - Current
Retail Customer Sales Associate/Assistant Manager
Hallmark Cards
07.2005 - 02.2017
High School Diploma -
E E Waddell High School