Diane Jones
Austin
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Leader
Tacodeli Westlake
06.2024 - Current
- Open and closed restaurant, handled all EOD procedures, oversaw catering orders and maintained food and safety procedures through Zenput.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional hospitality.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Housekeeping Supervisor
Lajitas Golf Resort
05.2023 - 05.2024
- Responsible for the supervision of 12-16 employees that included housekeeping, laundry, and public areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed scheduling, payroll, training and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Placed orders for housekeeping supplies and communicated repair needs to maintenance staff.
- Attending to guests' requests, perform daily inspections of all areas to meet the requirements of the resort.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
FOH
Tacodeli Gracy Farms
11.2022 - 05.2023
- Exceptional hospitality with a smile, interacted with guests to give them great service and Tacodeli quality standards
- B to B's, catering, expo, delivered food to tables, cash register, kept everything clean, gave customers what they needed and enjoyed making people happy
Housekeeping Supervisor
Lajitas Golf Resort
02.2022 - 11.2022
- Please see above job responsibilities.
Animal Control Officer
City of Giddings
06.2021 - 02.2022
- Educating the community about stray or vicious animals and related diseases, operating the animal shelter, capture, impound and relocate
- When necessary dispose of animals; and maintain records
- Investigate animal complaints
Juvenile Correction Officer
Giddings State School
09.2014 - 03.2021
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Encouraged family involvement in rehabilitation plans by facilitating visitation schedules, phone calls, and correspondence between residents and their families.
- Managed emergency situations effectively, utilizing appropriate crisis management techniques to maintain order within the facility.
- Implemented daily routines that promoted structure and consistency for all residents within the juvenile correctional facility.
- Assisted in coordinating educational programs for youth offenders to promote academic growth and personal development.
- Improved safety and security in the juvenile facility by consistently monitoring and supervising residents during daily activities.
- Reduced conflicts among residents by implementing effective communication strategies and conflict resolution techniques.
- Conducted thorough searches of resident living areas, ensuring compliance with facility rules and regulations.
Nursing Assistant
Seton Medical Center
07.2011 - 08.2014
- Responsible for assisting registered nurses with the care of the patients in the ICU department
- Responsible for direct patient care including feeding, bathing, vital signs, transporting to other units, charting and reporting to direct supervisors
Education
GED -
Sul Ross
05-1982
Skills
- Bilingual
- Strategy management
- Customer satisfaction
- Organizing
- Problem solving
- Strong work ethic
- Time management
- Training and coaching
- Critical thinking
- Adaptability
- Multitasking
- Attention to detail
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
Certification
- TABC
- Food Handlers
- CPR
- First Aid
Resumeobjective
My goal has always been to keep learning, and that has benefited me in my career so far. If hired, my goal for my career will be to excel in the tasks entrusted in me, lead others, and represent to the best of my abilities.
Languages
Spanish
Professional Working
Timeline
Shift Leader
Tacodeli Westlake
06.2024 - Current
Housekeeping Supervisor
Lajitas Golf Resort
05.2023 - 05.2024
FOH
Tacodeli Gracy Farms
11.2022 - 05.2023
Housekeeping Supervisor
Lajitas Golf Resort
02.2022 - 11.2022
Animal Control Officer
City of Giddings
06.2021 - 02.2022
Juvenile Correction Officer
Giddings State School
09.2014 - 03.2021
Nursing Assistant
Seton Medical Center
07.2011 - 08.2014
GED -
Sul Ross
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