Summary
Overview
Work History
Education
Skills
Timeline
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Diane Jordan

Muskegon,MI

Summary

Dedicated professional with extensive experience at Trinity Health, excelling in patient registration and problem-solving. Demonstrated ability to enhance patient satisfaction and streamline billing processes through expertise in Epic and medical terminology. Proven track record in improving communication and coordination of care, contributing to increased efficiency and patient loyalty.


Dedicated youth coach with a passion for empowering young individuals through sports and personal development. Experienced in designing and implementing engaging training programs that promote teamwork, discipline, and resilience. Skilled in fostering positive relationships with athletes, parents, and the community, ensuring a supportive and inclusive environment. Committed to instilling life skills and values through coaching, focusing on holistic growth both on and off the field. Adept at motivating and guiding youth.

Overview

24
24
years of professional experience

Work History

Registration Clerk

Trinity Health
01.2022 - Current
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Entered patient information into payment system accurately for billing purposes.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
  • Updated patient contact information to support accurate electronic medical records.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.

Hospitality Representative

Trinity Health
08.2021 - Current
  • Handled high-pressure situations with professionalism, resulting in positive feedback from guests and colleagues.
  • Provided efficient problem resolution for dissatisfied guests, leading to increased loyalty and repeat business.
  • Collaborated with management to develop new strategies for enhancing overall guest experience.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction
  • Trained new staff members on proper customer service and hospitality policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Medical Orderly

Trinity Health
11.2019 - Current
  • Improved overall cleanliness standards by regularly inspecting facilities and taking corrective action when required.
  • Assisted medical staff with various procedures, ensuring efficient and accurate results.
  • Provided valuable assistance during emergencies, acting quickly to support medical staff in life-saving efforts.
  • Reduced the risk of infection by diligently adhering to sanitation protocols and sterilizing equipment.
  • Transported patients safely between hospital departments for timely appointments and treatments.
  • Supported hospital efficiency by promptly addressing maintenance issues in rooms or reporting problems to appropriate personnel.

CNA

Trinity Health
12.2000 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

Associate of Applied Science -

Muskegon Community College
Muskegon, MI

Mortuary Science

Worsham College of Mortuary Science
Wheeling, IL

High School Diploma -

Muskegon High School
Muskegon, MI
05-2001

Skills

  • Problem-solving
  • Patient registration
  • Payment processing
  • Registration data intake
  • Experience with Epic
  • Healthcare experience
  • Insurance verification
  • Medical terminology
  • Appointment scheduling
  • Coaching

Timeline

Registration Clerk

Trinity Health
01.2022 - Current

Hospitality Representative

Trinity Health
08.2021 - Current

Medical Orderly

Trinity Health
11.2019 - Current

CNA

Trinity Health
12.2000 - Current

Associate of Applied Science -

Muskegon Community College

Mortuary Science

Worsham College of Mortuary Science

High School Diploma -

Muskegon High School

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Diane Jordan