Diane Kachadourian
Summary
Insightful and hardworking with a superior understanding of customer service standards in HealthCare and Dental practices.
Enthusiastic Front Desk Coordinator with 20+ years of experience in Surgical and Dental fields. Offering friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Retail Sales experience with exceptional face to face customer service skills.
Overview
22
22
years of professional experience
Work History
Front Desk Coordinator
First Weston Dental
05.2022 - Current
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Used Soft Dent/Curve to maintain and update records of internal data.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Used internal software to process reservations, check-ins and check-outs.
Office Manager
Dr. Marvin Ernst, DDS
11.2005 - 05.2022
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Product Specialist
Elizabeth Arden And Calvin Klein
09.2002 - 12.2005
- Oversaw quality assurance testing efforts, guaranteeing consistent delivery of high-quality products to customers.
- Continually expanded knowledge of Perfumes and Cologne product line.
- Researched product's technical specifications and accurately communicated information.
- Managing inventory of all product and oversaw tracking of sales.
- Assisted with demonstrations for Perfume and Cologne/Body lotions to showcase functionality.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
Surgical Insurance Coordinator
Dr. Russell Sassani, MD
02.2002 - 11.2005
- Modified, updated and processed existing policies.
- Checked documentation for accuracy and validity on updated systems.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Calculated adjustments, premiums and refunds.
- Filed and tracked insurance claims and communicated claim status to patients.
- Verified insurance and obtained authorization for surgical procedures.
- Prepared insurance claims for submission to clearing house or insurance companies.
- Obtained data such as patients insurance I.D., insurance provider, and medical code to properly file insurance claim.
- Obtain prior authorization and pre-certification for out patient procedures.
- Reviewed accounts receivable report, insurance contracts with weekly and monthly financial reports.
Education
Real Estate - Real Estate
GoldCoast School
Tamarac, Fl.07.2023
High School Diploma -
Bethpage Senior High
Bethpage, NY06.1987
Skills
- Clerical Duties
- Records Management
- Professional Demeanor
- Guest Services
Account reconciliation
- Billing and Invoicing
- Cloud-Based File Organization
- Guest Relations
- Clerical Support
Timeline
Front Desk Coordinator
First Weston Dental
05.2022 - Current
Office Manager
Dr. Marvin Ernst, DDS
11.2005 - 05.2022
Product Specialist
Elizabeth Arden And Calvin Klein
09.2002 - 12.2005
Surgical Insurance Coordinator
Dr. Russell Sassani, MD
02.2002 - 11.2005
Real Estate - Real Estate
GoldCoast School
High School Diploma -
Bethpage Senior High
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