Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Diane Kaelberer

Chattanooga,TN

Summary

I am an accomplished professional with more than 20 years of experience maximizing customer satisfaction through exceptional customer service. I possess a breadth of knowledge and talents that will allow me to contribute toward the success of your company. Successfully maintained superior customer relationships and provided outstanding service and support to meet, and surpass, expectations.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Office Manager

Altitude Appraisals
Parker, CO
03.2015 - 09.2022
  • Created job descriptions, candidate sourcing, in-depth interviews, and client relationships to generate outstanding candidate placements
  • Manage various duties including, but not limited to, creating filing systems, managing all correspondence, scheduling meetings and business travel
  • Completed advanced clerical tasks, including account reconciliation, document management
  • Fielded numerous daily questions from administrative staff, customers, and vendors by leveraging clerical and management expertise
  • Controlled office supplies, including placing new orders, monitoring usage, and coordinating meetings with sales companies
  • Preserved customer loyalty by quickly and completely resolving complaints.

Sales Associate

Nordstrom
Centennial, CO
03.2013 - 03.2015
  • Maintained stores visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Medical Records Specialist

U.S. Antarctic Program
Centennial, CO
10.2008 - 03.2013
  • Worked with National Science employees worldwide to help process them for deployment to Antarctica
  • Maintained patient records in compliance with security regulations.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Identified incomplete records and independently pursued missing information
  • Compiled, classified and coded high volumes of patient data each day
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals

Back Office Manager

Sorkin Dermatology
Greenwood Village, CO
01.1994 - 09.2008
  • Obtained vital signs, prepared rooms for examinations, transcribed physicians office notes
  • Performed venipuncture, assisted physician with patient care
  • Trained personnel in all areas of front and back office procedures
  • Maximized unit efficiency, keeping supplies and records well-organized for expected needs
  • Performed office administrative needs, including processing insurance forms, requested prior authorizations from insurance companies and followed up on insurance denials
  • Checked patients in/out, scheduled, obtained insurance and copays, and ordered all medical and office supplies.

Nurse

U.S. Army
08.1985 - 08.1991
  • Performed liaison work and coordinated with the Air Force and Navy services to provide appropriate Army medical support when needed
  • Analyzed patient care outcomes and identified deficient areas of care
  • Educated patients and caregiver's on medication use, disease prevention, and post-surgical care
  • Executed routine nursing tasks, including patient exams and assessments, care plan development, and medical chart management
  • Responded to complaints regarding patient care and managed resolutions through established channels
  • Maintained patient privacy and confidentiality in alignment with HIPAA regulations and protocols.

Education

Associate of Arts - Interior Design

Arapahoe County Community College
Littleton, CO
05.1996

Associate of Science - Nursing

St. Clair County Community College
05.1985

Skills

  • Customer Relations
  • Interpersonal communication skills
  • Revenue Generation
  • Time management
  • Sales and marketing
  • Team Building

Certification

CPR Certification BLS Certification AED Certification

Timeline

Office Manager

Altitude Appraisals
03.2015 - 09.2022

Sales Associate

Nordstrom
03.2013 - 03.2015

Medical Records Specialist

U.S. Antarctic Program
10.2008 - 03.2013

Back Office Manager

Sorkin Dermatology
01.1994 - 09.2008

Nurse

U.S. Army
08.1985 - 08.1991

Associate of Arts - Interior Design

Arapahoe County Community College

Associate of Science - Nursing

St. Clair County Community College

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