- Creative Writing
- Personal Development and Self-Improvement
- Baking
- Music
- Crafting and DIY Projects
- Dance
Diane Karr
San Jose,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Concierge Receptionist/Administrative Support
Pathways Home Health and Hospice
11.2023 - 07.2025
- Managed a high volume of incoming calls, screening and directing to appropriate personnel or departments ensuring efficient communication.
- Triaged patient and family calls assessing EMR to resolve inquiries or escalate to appropriate staff.
- Provided information on HO and HH services to hospital personnel, rehab facilities, and community members promoting agency.
- Greeted visitors, ensured adherence to guest policies, and maintained a professional and welcoming reception area.
- Processed incoming and outgoing mail according to established practices ensuring accurate and timely delivery.
- Coordinated receptionist desk coverage during breaks, lunches and managed communication regarding unscheduled absences
- Supported administrative tasks, including scanning patient information to clinicians, printing and mailing med lists and patient instruction sheets daily.
- Maintained the monthly anniversary and birthday board, fostering a positive, engaging work environment.
Administrative Assistant
USC Flooring
06.2021 - 08.2023
- Inventoried wood and wood samples monthly
- Prepare wood samples as needed
- Accompanied sales manager visiting stores, new clients
- Made wood deliveries to clients in South Bay, Santa Cruz, Monterey
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Order Processing Specialist
Yubico, Inc
10.2020 - 03.2021
- Processed a high volume of enterprise and channel orders
- Uploaded and organized POs, quotes, and tax documents
- Worked with sales to obtain necessary paperwork or information required for each order
- Manage and track orders
- E-commerce customer service
ISR
Palo Alto Medical Foundation
08.2019 - 10.2020
- 1 week per month in the phone room, where upwards of 450 calls per day are answered and issues are resolved
- Used Radiology Information System to register, schedule and track patient's information
- Received, confirmed and scheduled radiographic orders
- Performed clerical functions as needed for M.D.’s, techs and patients
- Recognized emergency situations that required immediate attention and escalated to the proper personnel
Patient Service Representative
Kaiser Permanente
01.2019 - 09.2019
- Registered patients, updated demographics, scheduled appointments.
- Balanced cash drawer daily.
- Worked in 6 different modalities in Adult and Family Medicine, as well as MRI, Sleep Clinic and Gastroenterology.
Lead Front Desk Receptionist
Saratoga Retirement Community
05.2013 - 01.2019
- Managed multi-line switchboard for a 360-unit, 37-acre continuing care retirement community (CCRC).
- Directly supported directors and managers in all departments.
- Prepared monthly schedule and supervised 6 receptionists across all shifts.
- Ensured excellent customer service by providing information and assistance to residents, clients, guests, vendors, and staff.
- Trained new administrative staff.
- Monitored emergency response panel, computers, and cameras.
- Dispatched emergency medical services.
- Dispatched correct personnel to various locations.
- Developed and maintained policy and procedures manual for new front desk staff.
- Ordered supplies for campus
- First responder to internal emergency calls.
Accounting Associate
Sunny View Retirement Community
08.2007 - 08.2011
- Managed accounts payable (A/P) and accounts receivable (A/R) for independent and assisted living services.
- Verified and approved vouchers for payment
- Prepared and disbursed checks.
- Monitored bank accounts and reconciled petty cash, month-end balances, and daily deposits.
- Prepared private pay and insurance billing statements for skilled nursing facility (SNF).
- Collected past due accounts and maintained aging.
- Prepared and maintained daily census.
- Managed third-party billing in absence of supervisor.
- Awarded Employee of the Month.
- Received Service Star
Education
No Degree - Accounting
West Valley College
Saratoga, CANo Degree - Computer Lab
De Anza College
Cupertino, CASkills
- Proven track record of accurately entering data, managing information and supply inventory, completing reports, and supporting projects
- Adept at creating, documenting, and updating processes that improve accuracy, efficiency, and support training for new staff Well-organized with ability to prioritize multiple tasks and projects
- Highly skilled in processing expenses and payments, managing schedules and logistics, resolving issues in a friendly manner, and inter-departmental communications
- Proficient in Microsoft Office Suite, Mac OS, multi-line phone systems, computer surveillance systems, Epic, G Suite, scanners, and copiers
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsPaid time offPaid sick leaveCompany CultureWork-life balanceSoftware
Mac OS
Microsoft
Google Suite
Epic
HCHB
Timeline
Concierge Receptionist/Administrative Support
Pathways Home Health and Hospice
11.2023 - 07.2025
Administrative Assistant
USC Flooring
06.2021 - 08.2023
Order Processing Specialist
Yubico, Inc
10.2020 - 03.2021
ISR
Palo Alto Medical Foundation
08.2019 - 10.2020
Patient Service Representative
Kaiser Permanente
01.2019 - 09.2019
Lead Front Desk Receptionist
Saratoga Retirement Community
05.2013 - 01.2019
Accounting Associate
Sunny View Retirement Community
08.2007 - 08.2011
No Degree - Accounting
West Valley College
No Degree - Computer Lab
De Anza College
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