Diane Karr

• Managed a high volume of incoming calls, screening and directing to appropriate personnel or departments, ensuring efficient communication.
• Triaged patient and family calls assessing EMR to resolve inquiries or escalate to appropriate staff.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Processed incoming and outgoing mail according to established practices ensuring accurate and timely delivery.
• Coordinated receptionist desk coverage during breaks, lunches and managed communication regarding unscheduled absences
• Supported administrative tasks, including scanning patient information to clinicians, printing and mailing med lists and patient instruction sheets daily.
• Maintained the monthly anniversary and birthday board, fostering a positive, engaging work environment.

• Inventoried wood and wood samples monthly
• Prepare wood samples as needed
• Accompanied sales manager visiting stores, new clients
• Made wood deliveries to clients in South Bay, Santa Cruz, Monterey
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Processed a high volume of enterprise and channel orders
• Uploaded and organized POs, quotes, and tax documents
• Worked with sales to obtain necessary paperwork or information required for each order
• Manage and track orders
• E-commerce customer service

• 1 week per month in the phone room, where upwards of 450 calls per day are answered and issues are resolved
• Used Radiology Information System to register, schedule and track patient's information
• Received, confirmed and scheduled radiographic orders
• Performed clerical functions as needed for M.D.’s, techs and patients
• Recognized emergency situations that required immediate attention and escalated to the proper personnel

• Registered patients, updated demographics, scheduled appointments.
• Balanced cash drawer daily.
• Worked in 6 different modalities in Adult and Family Medicine, as well as MRI, Sleep Clinic and Gastroenterology.

• Managed multi-line switchboard for a 360-unit, 37-acre continuing care retirement community (CCRC).
• Directly supported directors and managers in all departments.
• Prepared monthly schedule and supervised 6 receptionists across all shifts.
• Ensured excellent customer service by providing information and assistance to residents, clients, guests, vendors, and staff.
• Trained new administrative staff.
• Monitored emergency response panel, computers, and cameras.
• Dispatched emergency medical services.
• Dispatched correct personnel to various locations.
• Developed and maintained policy and procedures manual for new front desk staff.
• Ordered supplies for campus
• First responder to internal emergency calls.

• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Prepared vouchers, disbursed checks

• Checked and updated patient insurance, demographics, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Collect co-pays and balance at EOD
• Confirmed appointments daily
• Prepared charts for doc
• Filed charts and labs

I was pursuing a career in banking and took accounting 1A and 1B upon completion of high school.

Self regulated courses to supplement computer knowledge and software.