Diane Karr
Receptionist/Front Desk
San Jose,CA
“Our prime purpose in this life is to help others. And if you can’t help them, at least don’t hurt them.”
Dalai Lama
Summary
Organized and dedicated Receptionist/Admin Support with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Known for effective communication
Overview
15
15
years of professional experience
Work History
Concierge Receptionist/Admin Support
Pathways Home Health and Hospice
11.2023 - 07.2025
- Managed a high volume of incoming calls (upwards of 100) screening and directing to appropriate personnel or departments ensuring efficient communication.
- Triaged patient and family calls accessing EMR to resolve inquiries or escalate to appropriate staff.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Supported administrative tasks, including scanning patient information to clinicians, printing and mailing
med lists and patient instruction sheets daily. - Maintained the monthly anniversary and birthday board, fostering a positive, engaging work environment.
Administrative Assistant
USC Flooring, Inc.
06.2021 - 08.2023
- Wood inventory monthly and as needed
- Wood samples inventory, weekly
- Prepare wood samples as needed
- Accompany sales manager visiting stores, new clients
- Delivered wood to clients in South Bay, Santa Cruz, Monterey
- Answered phones
- Data Entry
- Prepared invoices
Order Processing Specialist
Yubico, Inc.
10.2020 - 03.2021
- Processed a high volume of enterprise and channel orders
- Uploaded and organized POs, quotes, and tax documents
- Worked with Sales to obtain necessary paperwork or information required for each order
- Manage and track orders
- E-commerce customer service
ISR, Diagnostic Imaging
Palo Alto Medical Foundation
07.2019 - 10.2020
- Phone room, where upwards of 450 calls per day are answered and resolved
- Used Radiology Information System to register, schedule and track patient's information
- Received and confirmed radiographic orders
- Provided productivity and teamwork to the department
- Performed clerical functions as needed for M.D.'s, techs and patients
- Recognized emergency situations that require immediate attention in a timely, accurate and efficient manner per department policy
On Call Patient Service Representative
Kaiser Permanente
01.2019 - 09.2019
- Registered patients, updated demographics, scheduled appointments, balanced cash drawer daily.
- Worked in 6 different modalities in Adult and Family Medicine, as well as MRI, Sleep Clinic and Gastroenterology.
Lead Receptionist/Dispatch
Saratoga Retirement Community
05.2013 - 01.2019
- Managed multi-line switchboard for a 360-unit, 37-acre continuing care retirement community (CCRC).
- Directly supported directors and managers in all departments.
- Prepared monthly schedule and supervised 6 receptionists across all shifts.
- Ensured excellent customer service and provided information and assistance to residents, clients, guests, vendors, and staff.
- Trained new administrative staff.
- Monitored emergency response panel, computers, and cameras.
- Dispatched emergency medical services.
- Dispatched correct personnel to various locations.
- Developed and maintained policy and procedures manual for new staff.
- Reduced expense of office supplies by switching vendors.
- First responder to internal emergency calls.
Receptionist/Accounting Clerk
Sunny View Retirement Community
08.2007 - 08.2011
- Managed accounts payable (A/P) and accounts receivable (A/R) for independent and assisted living services.
- Verified and approved vouchers for payment, prepared and disbursed checks.
- Monitored bank accounts and reconciled petty cash, month-end balances, and daily deposits.
- Prepared private pay and insurance billing statements for skilled nursing facility (SNF).
- Collected past due accounts and maintained aging.
- Prepared and maintained daily census.
- Managed third-party billing in absence of supervisor.
- Awarded Employee of the Month.
- Received Service Star.
Front Office Coordinator
San Jose Womens Medical Group
10.2000 - 12.2006
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Skills
- Data Entry
- Information Management
- Supply Inventory Management
- Report Completion
- Project Support
- Process Documentation
- Process Improvement
- Training Support
- Task Prioritization
- Expense Processing
- Payment Processing
- Schedule Management
- Logistics Management
- Issue Resolution
- Inter-departmental Communication
- Microsoft Office Suite
- Mac OS
- Multi-line Phone Systems
- Computer Surveillance Systems
- Epic
- G Suite
- Scanners
- Copiers
Key Qualifications
- Proven track record of accurately entering data, managing information and supply inventory, completing reports, and supporting projects.
- Adept at creating, documenting, and updating processes that improve accuracy, efficiency, and support training for new staff. Well-organized with ability to prioritize multiple tasks and projects.
- Highly skilled in processing expenses and payments, managing schedules and logistics, resolving issues in a timely manner, and inter-departmental communications.
- Proficient in Microsoft Office Suite, Mac OS, multi-line phone systems, computer surveillance systems, Epic, G Suite, scanners, and copiers.
<Enter your own>
Title: Administrative Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid sick leave401k matchPaid time offTimeline
Concierge Receptionist/Admin Support - Pathways Home Health and Hospice
11.2023 - 07.2025
Administrative Assistant - USC Flooring, Inc.
06.2021 - 08.2023
Order Processing Specialist - Yubico, Inc.
10.2020 - 03.2021
ISR, Diagnostic Imaging - Palo Alto Medical Foundation
07.2019 - 10.2020
On Call Patient Service Representative - Kaiser Permanente
01.2019 - 09.2019
Lead Receptionist/Dispatch - Saratoga Retirement Community
05.2013 - 01.2019
Receptionist/Accounting Clerk - Sunny View Retirement Community
08.2007 - 08.2011
Front Office Coordinator - San Jose Womens Medical Group
10.2000 - 12.2006
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