Diane Kaufman
Owasso
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager
Rib Crib
10.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Created schedules and monitored payroll to remain within budget
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees
- Analyzed financial statements to identify areas of improvement or cost savings opportunities
- Scheduled and directed staff in daily work assignments to maximize productivity
Assistant General Manager
Rib Crib
01.2021 - 10.2021
- Maintained well-controlled inventory with minimal losses by enforcing solid monitoring and management structures
- Motivate, train and disciplined employees to maximize performance
- Manage budget implementations, employee reviews, training, schedules
Shift Manager
Rib Crib
05.2009 - 05.2020
- Managed schedules, accepted time off requests and found coverage for short shifts
- Kept employees operating productively and working on task to meet business and customer needs
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Education
High School Diploma -
Wagoner High School
Wagoner, OK01.1995
Skills
- Operations Management
- Inventory Management
- Cost Controls
- Quality Control
- Purchasing
- Budget Management
- Food presentation
- Sanitation Standards
- Health Inspections
- Food Safety
- Customer Service
- Hiring procedures
- Staff Training and Development
- Staff Scheduling
- Strong work ethic
- Problem-Solving
Timeline
General Manager
Rib Crib
10.2021 - Current
Assistant General Manager
Rib Crib
01.2021 - 10.2021
Shift Manager
Rib Crib
05.2009 - 05.2020
High School Diploma -
Wagoner High School
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