Diane Kelly
Walcott
Summary
Dynamic Field Training Manager with a proven track record at Parco Limited Wendy's, specializing in employee training and program development. Expert in compliance monitoring and performance appraisal, I fostered a positive learning environment, enhancing engagement and retention. Recognized for innovative training methods that significantly improved team performance and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Training Manager
Parco limited Wendys
Dubuque
06.2025 - Current
- Assisted in coordinating training sessions and workshops for new hires.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Produced reports and maintained training documents to support training activities.
- Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
- Monitored training costs to maintain training budget.
- Supported management in evaluating training effectiveness and participant feedback.
- Facilitated onboarding processes for new team members in the field.
- Collaborated with cross-functional teams to identify training needs and gaps.
- Organized training resources and tools to ensure accessibility for staff.
- Engaged with employees to foster a positive learning environment during sessions.
- Maintained accurate records of training attendance and completion status.
- Implemented innovative methods of instruction to increase engagement levels among learners.
- Assessed employee performance through observation, feedback and testing.
- Advised senior leadership on strategies for improving overall quality of field training operations.
- Participated in professional development opportunities to stay abreast of current trends in field training management.
- Ensured compliance with relevant laws, regulations, policies and procedures related to field training operations.
- Organized classroom activities and group exercises that encouraged active participation from trainees.
- Monitored progress of trainees in order to identify any areas of improvement or additional resources needed.
- Provided ongoing support to trainees throughout their onboarding process.
- Coordinated travel arrangements for trainers assigned to off-site locations.
- Conducted new hire orientation sessions and provided on-the-job training for all personnel in assigned areas.
- Developed training materials for field personnel to enhance skillsets.
Traing store manager
Wendys Peels inc
Walcott
06.2011 - 05.2016
- Managed daily operations and ensured smooth store functioning.
- Trained and supervised staff to maintain high service standards.
- Scheduled employee shifts to ensure adequate coverage and efficiency.
- Resolved customer inquiries and complaints with effective solutions.
- Conducted regular staff meetings to communicate goals and updates.
- Collaborated with upper management on strategic store initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed core responsibilities and daily tasks effectively as a training store manager.
Training Store Manager
Wendys / Sunset Equities
Davenport
09.2001 - 05.2011
- Managed daily store operations and ensured compliance with company policies.
- Trained new employees on customer service standards and operational procedures.
- Oversaw inventory management and maintained accurate stock levels in the store.
- Conducted regular team meetings to address challenges and share best practices.
- Monitored sales performance and identified areas for improvement within the team.
- Fostered a positive work environment to encourage employee engagement and teamwork.
- Resolved customer complaints promptly and professionally.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Established and exceeded organizational performance and individual performance goals.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Conducted new hire orientations, providing information on company policies and procedures.
Education
GED -
Van Nuys High
Van Nuys, CA06-1982
Skills
- Employee training
- Program development
- Compliance monitoring
- Performance appraisal
- Materials creation
- Relationship management
Accomplishments
- Top 200 general manager in the Wendy's system out of 6500.
Certification
- Servsafe certified
- Servsafe proctor and instructor
Custom
Assisted with HR issues in the field from open communication to address behaviors, terminations and investigations when needed.
Timeline
Field Training Manager
Parco limited Wendys
06.2025 - Current
Traing store manager
Wendys Peels inc
06.2011 - 05.2016
Training Store Manager
Wendys / Sunset Equities
09.2001 - 05.2011
GED -
Van Nuys High
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