Diane Ketring

• Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
• Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
• Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
• Enhanced patient care by accurately organizing and maintaining medical records and health information.
• Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
• Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
• Printed and photocopied documents to provide patients with copies of medical records.
• Assisted patients in understanding their rights regarding personal health information privacy under HIPAA regulations.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned and uploaded medical records into electronic medical records system.
• Tracked and monitored requests for medical records release.

Received fish count reported by different tribal areas.

Recorded in spreadsheet the type of fish into the appropriate tribal areas.

• Followed established procedures to enter and process data correctly.
• Verified accuracy of data entered into system to produce error-free reports.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
• Verified insurance of patients to determine eligibility.
• Posted payments and collections on regular basis.
• Filed and updated patient information and medical records.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Delivered timely and accurate charge submissions.
• Utilized various software programs to process customer payments.