Summary
Overview
Work History
Education
Skills
Timeline
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Diane Kitchens

Rock Hill,SC

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams. Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.

Overview

43
43
years of professional experience

Work History

Store Manager

Kj Market/ AlexLee /Wlee Flowers
Hickory, NC
09.2020 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Assessed operational efficiency of the store's departments.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Store Manager

Bi-Lo Holdings
Rock Hill, SC
03.2005 - 09.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Organized promotional events to increase product awareness.
  • Analyzed financial data to identify areas of improvement.

Co Manager

Winn -Dixie
Rock Hill, SC
03.1982 - 06.2005
  • Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
  • Developed store policies to ensure compliance with company standards.
  • Maintained inventory levels by ordering supplies and tracking sales.
  • Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
  • Facilitated communication between departments, ensuring timely completion of projects.

Education

Some College (No Degree) -

USC
Columbia, SC

Skills

  • Operations Management
  • Budget Administration
  • Talent Recruitment
  • Leadership Development
  • Operational Efficiency
  • Multitasking and Organization
  • Special Events
  • Work Planning and Prioritization
  • Retail Merchandise Quality Standards

Timeline

Store Manager

Kj Market/ AlexLee /Wlee Flowers
09.2020 - Current

Store Manager

Bi-Lo Holdings
03.2005 - 09.2020

Co Manager

Winn -Dixie
03.1982 - 06.2005

Some College (No Degree) -

USC

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Diane Kitchens