Diane Klucker
2720 Prestwick Ln, Kissimmee,FL
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Work in an Office setting for 26 years.
Overview
31
31
years of professional experience
Work History
Clerical Assistant 3
State Police Headquaters
03.1993 - 08.2024
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications. for Criminal Charges and Name Change request.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Mentored, trained and supported new staff members in office policies and procedures.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Patient Registration
Hershey Medical Center
06.2023 - 08.2024
- Streamlined patient registration processes by accurately entering demographic data into electronic health record systems for many patients in timely manner. Very fast-paced job.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
- Compiled essential documents for new patient registration packets, streamlining the intake process for both patients and providers.
- Streamlined patient registration process by implementing an efficient digital system that reduced wait times.
- Streamlined patient registration process, resulting in reduced wait times and improved customer experience.
- Supported clinical staff by performing additional tasks such as data entry and patient registration when needed.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient registration processes by efficiently collecting and verifying required documentation.
Education
High School Diploma -
Middletown Area High School
Middletown, PA06.1992
Skills
- Patient registration and Check-in
- Microsoft office
- Data entry
- Typing speed
- Filing systems
- Staff training
- Mail processing
- Phone reception
- Prioritizing work
- Clerical support
Timeline
Patient Registration
Hershey Medical Center
06.2023 - 08.2024
Clerical Assistant 3
State Police Headquaters
03.1993 - 08.2024
High School Diploma -
Middletown Area High School
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