Diane Knicely
Records and Information Management Specialist
Gerrardstown,West Virginia
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
29
29
years of professional experience
Work History
Records Management and Information Specialist
Federal Bureau of Investigation
06.2008 - Current
- As Records Management and Information Specialist, I serve as an advisor to upper management
- Analyze information and recommend resources to evaluate individual operations and functions for the purpose of ascertaining improvement, efficiency, effectiveness, and recommendation of better management goals
- Gather information from Special Agents from other field offices of what needs to be scanned
- Then analyze the information to provide advice to the Special Agents, AUSAs and all other internal and external customers
- Manage and correlate large volumes of complex workloads regarding evidence collected from search warrants
- Coordinate the shipment and unpacking large volume of evidence from the field offices once it is received in our evidence control room
- Take a box inventory of what was received, then accept the transfer of evidence in Sentinel
- Perform a internal box inventory of each box received, setup the job in the DCMS system and provide barcodes for each scan unit so the preppers can merry up the barcodes with the paper and can be scanned in to the system for digital output
- Once everything is scanned, MQA’d and verified all output formats are completed
- I then provide the Special Agents with digital output .txt, .tiff, SPDF, BPDF, OCRTEXT, IMAGE, TEXT-IMAGE, Relativity, Concordance and Cumulative load files so they have all the files outputs they may need
- Provide all digital output on DVDs, CD, hard drives, and thumb drives to all customers once the data is complete for easy searching
- Pack up the boxes seal, sign and palletize the evidence to be shipped back the field office evidence control room
- Once I have the 0-4 from the mailroom with the FEDEX shipping number I can transfer the evidence back to the field office in sentinel so they can accept it back
- Talk the customer through any questions they may have after receiving the data back or even talk to the AUSA if they have any questions
- Managed a tiger team to assist getting out several of our jobs that weren’t moving as fast as they should have and get them back to the customer
- Provided a excel data report to keep track of the issues with our new system data base
- Provide advice to senior management regarding changes to the Division’s business processes to enhance customer service in the Management and Logistics Unit
- Written multiple standard operation procedures and trained new employees
- I can effectively express ideas orally, and persuasively guide customers and management on program directives and address problem areas to offer solutions
- Serve as an expert in the analysis and evaluation of specific digital programs and provide solutions for any issues
- Responsible for independently managing, planning, scheduling, and carrying out major projects from the field and/or in house
- Coordinate TDY teams to the field offices to assist Special Agents with their cases and providing the Special Agents with digital output for searchable data
- Property custodian for our unit, providing 100% accountability for government equipment.
Records Conversion Specialist
Federal Bureau of Investigation
02.2006 - 06.2008
- I work with grade 13 and 14 Management & Program Analyst to set up closed network, pulled wiring, scanner, workstations and server setup
- Independently plan, research and analyze equipment problems
- Repair and maintain workstations, scanners and printers
- I am designated as System Administrative Rights User to maintain and service the close network server
- I train, coach and mentor staff on use of software and new hardware
- I have evaluated the effectiveness of existing practices, procedures, reports, policies and or directives to develop a written maintenance report system
- I use this system to document all the equipment maintenance
- I have used task analysis and work measurement to develop the most efficient process for maintenance
- I have analyzed and recommended alternative approaches to existing practices
- Responsible for prioritizing multiple work assignments
- Determine the course of action to take, Plan for any obstacles or delays and address other projects that arise with short deadlines
- Served as an expert advisor and consultant providing oversight and advice to managers and operational personnel for equipment maintenance, repair, and software issues
- Analyze documents for compliance management to meet security requirements and inspections; manage electronic records saved in various types of files for customers; prepare documents for shipment back to customer, and ensure proper forms are signed
- I fill in for the team leader as needed.
Unit Chief, Photographic Imaging Section
Department of Transportation
10.2001 - 02.2006
- I served as an expert advisor and consultant oversight and advice orally and by extensive reports to executives
- Responsible for special projects for the Digital Imaging Section of 26 employees, two Team Leaders and two Verifiers
- Wrote the Plan and Procedures for ISO 9001 certification
- Analyzed, researched, and developed the policies, procedures, and guidelines of each department to ensure the work was processed consistently and followed the guidelines of the department
- Independently planned, researched, and analyzed a broad range of program functions addressing the most widely diverse and difficult duties related to complex and unique work orders
- Coordinated and facilitated processing of all administrative issues such as position requirements, staffing, recruiting, manpower requirements and organizational design
- Directed through subordinate team leaders managed and overseen unit administrative activities to include certified COTR, workforce management, contractor management, intern program, summer hire program, human resources management
- Performed analytical tasks that required the interpretation and application of non-routine and complex information and data to develop the budget formulation and execution for the Digital Imaging Unit, auditing, supply and inventory management, office services support
- Ensured optimal effectiveness, efficiency, and utilization of every resource I could find
- I supervised complex studies, analyzes staff activities related to long- and short-term planning, strategic planning, which affect day to day unit functions
- Perform special management analysis for senior management
- Developed and presented options to senior management
- Received and resolved a variety of complex employee matters and or complaints not reconciled at the lower levels
- Assigned work, trained, evaluated performances, handled disciplinary matters, and approved leave for personnel directly supervised, delegating such authority to subordinate Team Leads for their subunits
- Set objectives, deadlines, goals, and reviewed work
- Interpreted and applied federal regulations as the Chairman of the Safety committee and representative for OSHA
- Conducted detailed analyses of complex functions and work processes such as production standards and workloads as the department representative attending equipment and software conventions/expos
- Performed research on comprehensive policy materials, directives, laws, and regulations to develop contracts for the procurement of new equipment, film and chemistry for the departments.
Leader Offset Imaging Specialist
Department of Transportation
09.2000 - 10.2001
- In this position I was the leader of 8 employees
- I logged in jobs and assigned work to subordinates of the Unit
- Monitored performance and advised the Unit Chief of pending workload information
- Controlled inventory for all supplies and request orders
- Utilized graphic workstations to ensure all digital files were compiled, registered, and manipulated for desired output
- This output included digital files (raster or vector), color proofs, films, and/or printing plates
- Ensured image setters (ranging from 18” to 48”) were at optimum performance levels
- Ensured that output adhered to exacting tolerances of line weights, screens value, angles, and density
- Verified completion of production support and system setup, calibration, operation, backups, and shutdown procedures, while maintaining data integrity throughout the process
- I also performed the duties stated below as Offset Photographer.
Offset Photographer
National Oceanic Atmospheric Administration
09.1997 - 09.2000
- In this position I served as a Lead on the core team as a photolithograph and digital imaging technician
- I was responsible for converting hard copy source materials into digital files, editing to ensure files were accurate and complete
- Utilized analog photo mechanical techniques to produce materials to be used in the lithographic printing process and as digital products, on the 9400 Eshergrad Image setter, 48” x 63”
- Researched the equipment to be used, ran the wiring to install the equipment and installed the software
- Trained other employees in the use of different applications in creating and designing graphics that any customer may require
- Equipment that I trained employees on is as follows: 9400 Eschergrad Image setter-48” x 63”, Linotype L-300 Image setter, Linotype 560 Image setter, Luscher Drum Scanner 47”x 58”, PC Windows NT, Photoshop 4.0 & 5.0, Page Maker 6.5, Illustrator 10.0, Frame Maker, Quark Express, Micro Station 95, Iras B, Iras C, Map Publisher, Color Burst, 36in
- Encad color Plotter, Toshiba 6 driver CD copier-recorder, Media CD Writer, Omni Page 12.0
- I also analyzed new software programs to work within our prescribed work flow
- Set up and operated a precision camera to photograph film negatives, positives, and paper proofs
- Adjusted the camera to enlarge/reproduce and focus lens for quality to produce single and multiple exposures for multicolor reproduction of maps, charts, and related material, and pasted corrected wax positive copies to produce camera ready copy of various publications and catalogs I created new and original format and layout designs
- Operated a variety of vacuum frames for producing single and multiple exposure negatives, positives, and paper copies in production and reproduction products
- Operated a variety of automatic film and paper processors to process a variety of films, paper, negatives, and composite products through a continuous flow wet to dry process
- Maintained chemical and operational control of film and paper processors.
Offset Photographer
National Imagery and Mapping Agency
04.1995 - 09.1997
- Set up and operated a precision camera to photograph film negatives, positives, and paper proofs
- Adjusted cameras to enlarge/reproduce and focus lens for quality to produce single and multiple exposures for multicolor reproduction of maps, charts, and related material
- Pasted corrected waxed positive to produce camera ready copy of various publications and catalogs
- Created a new original format designs for publication covers
- Operate a variety of vacuum frames for producing single and multiple exposure negatives, positives, and paper copies in production and reproduction products
- Operated a variety of automatic film and paper processors to process variety of films, paper, negatives, and composite products through a continuous flow wet to dry process
- Maintained chemical and operational control of film and paper processors, inspected photographic products of lower grade employees and recommended any necessary corrective action
- Operated the film waxing machine, paper/film cutter and various types of printing equipment
- Programmed and composed commands of different languages through a keyboard typesetter printed on formal publications, maps, and chart types for various departments of NIMA
- Programmed the electronic photo typesetters to accept input from the program/edit terminals and two different on-line storage units
- I programmed the photo typesetter to produce output in required form and format.
Education
Technical or Occupational Certificate - How to Become a Better Communicator
SKILLPATH SEMINARS
06.2005
Technical or Occupational Certificate - Managing Multiple Projects, Objections and Deadlines
SKILLPATH SEMINARS
04.2004
Some College Coursework Completed - Supervisory Leadership Seminar
EASTERN MANAGEMENT DEVELOPMENT CENTER
10.2003
Some College Coursework Completed - Leadership Development and Labor Relations Course (LDLR
FAA CENTER FOR MANAGEMENT DEVELOPMENT
07.2003
Some College Coursework Completed - Contracting Officer’s Representative Course
MANAGEMENT CONCEPTS
04.2003
Technical or Occupational Certificate - ISO 9001:2000 Understanding and Documentation Identification
MOORE NORMAN TECHNOLOGY CENTER
03.2002
Technical or Occupational Certificate - Adobe Illustrator 9.0: Level II & III
EEI TRAINING CENTER
02.2001
Technical or Occupational Certificate - Iras B
CADDSCAN CENTER
05.1999
Technical or Occupational Certificate - Micro Station 95
CADDSCAN CENTER
04.1998
Technical or Occupational Certificate - Adobe PageMaker 6.5: Level III
EEI TRAINING CENTER
03.1998
Technical or Occupational Certificate - Advanced Adobe Photoshop 5.0-Windows
EEI TRAINING CENTER
02.1998
Technical or Occupational Certificate - Intermediate to Excel 5.0
WASHINGTON TRAINING CENTER
06.1997
Technical or Occupational Certificate - Intro to Microsoft Word 6.0
WASHINGTON TRAINING CENTER
05.1997
Technical or Occupational Certificate - Adobe PageMaker 6.0
WASHINGTON TRAINING CENTER
05.1997
Technical or Occupational Certificate - Intro to FileMaker Pro 2.1
WASHINGTON TRAINING CENTER
10.1996
Some College Coursework Completed - Intro to Physical Geography
NORTHERN VIRGINIA COMMUNITY COLLEGE
09.1996
Technical or Occupational Certificate - Intro to Macintosh System 7.5
WASHINGTON TRAINING CENTER
07.1995
High School or equivalent -
Brunswick High School
05.1983
Skills
- Personnel Training
- Record Preparation
- Regulatory Compliance
- Software Installation
- Project Management
- Customer Service
- Problem Solving
- Adaptability
- Decision Making
- Quality Assurance
- Document Management
- Records Management
Trainings
Records Management 102 In service Training May 17-19, 2011
Certificates
- Certificate of Appreciation, March 2011 (Special Inspector General for Afghanistan Reconstruction)
- Certificate of Automation, March 2009
- Certificate of Automation, August 2008
Job Related Training
- ON JOB TRAINING
- IMBL High Speed Document Scanner
- Abby Fine Reader Professional Edition 8.0
- 3590 Kodak Scanner
- I280 Kodak Scanner
- DR9080C Canon Document Scanner
- Adobe Photoshop 7.0
- PC Tech
- Training Eshergrad XL9400
- Free Hand 8
- Luscher Scanner
- Quark Xpress 4.0
- Unix Intergraph System
- Encad Plotter Adobe Acrobat Distiller 6.0
- Corel 4.0 Computerized engraver
- Adobe Acrobat 6.0
- Iras C
- Dyna Strip
- Illustrator 11.0
- Access
- Power Point 2003
- Adobe Streamline 4.0
- Xtron Navigator
- Intergraph Map Publisher
- Omni Page 12.0
- Adobe Page Maker 7.0
- Microsoft Office Power Point 2007
- Excel 2007
- Word 2007
Awards
Records Management Assistant Director Award for Excellence in Customer Service-Team March 31 2014
References
- Russell E. Jones, 302-732-1144
- Karen Dresdke, 540-858-3342
- Kenneth F. Maggi, 301-473-4946
Timeline
Records Management and Information Specialist
Federal Bureau of Investigation
06.2008 - Current
Records Conversion Specialist
Federal Bureau of Investigation
02.2006 - 06.2008
Unit Chief, Photographic Imaging Section
Department of Transportation
10.2001 - 02.2006
Leader Offset Imaging Specialist
Department of Transportation
09.2000 - 10.2001
Offset Photographer
National Oceanic Atmospheric Administration
09.1997 - 09.2000
Offset Photographer
National Imagery and Mapping Agency
04.1995 - 09.1997
Technical or Occupational Certificate - How to Become a Better Communicator
SKILLPATH SEMINARS
Technical or Occupational Certificate - Managing Multiple Projects, Objections and Deadlines
SKILLPATH SEMINARS
Some College Coursework Completed - Supervisory Leadership Seminar
EASTERN MANAGEMENT DEVELOPMENT CENTER
Some College Coursework Completed - Leadership Development and Labor Relations Course (LDLR
FAA CENTER FOR MANAGEMENT DEVELOPMENT
Some College Coursework Completed - Contracting Officer’s Representative Course
MANAGEMENT CONCEPTS
Technical or Occupational Certificate - ISO 9001:2000 Understanding and Documentation Identification
MOORE NORMAN TECHNOLOGY CENTER
Technical or Occupational Certificate - Adobe Illustrator 9.0: Level II & III
EEI TRAINING CENTER
Technical or Occupational Certificate - Iras B
CADDSCAN CENTER
Technical or Occupational Certificate - Micro Station 95
CADDSCAN CENTER
Technical or Occupational Certificate - Adobe PageMaker 6.5: Level III
EEI TRAINING CENTER
Technical or Occupational Certificate - Advanced Adobe Photoshop 5.0-Windows
EEI TRAINING CENTER
Technical or Occupational Certificate - Intermediate to Excel 5.0
WASHINGTON TRAINING CENTER
Technical or Occupational Certificate - Intro to Microsoft Word 6.0
WASHINGTON TRAINING CENTER
Technical or Occupational Certificate - Adobe PageMaker 6.0
WASHINGTON TRAINING CENTER
Technical or Occupational Certificate - Intro to FileMaker Pro 2.1
WASHINGTON TRAINING CENTER
Some College Coursework Completed - Intro to Physical Geography
NORTHERN VIRGINIA COMMUNITY COLLEGE
Technical or Occupational Certificate - Intro to Macintosh System 7.5
WASHINGTON TRAINING CENTER
High School or equivalent -
Brunswick High School
Similar Profiles
Michael WilsonMichael Wilson
Investigative Specialist at Federal Bureau of Investigation, FBIInvestigative Specialist at Federal Bureau of Investigation, FBI
Silvana SotilloSilvana Sotillo
Crisis Negotiation Team (CNT) Leader at Federal Bureau of Investigation, Newark DivisionCrisis Negotiation Team (CNT) Leader at Federal Bureau of Investigation, Newark Division
Audeene OttAudeene Ott
Assistant Section Chief Supervisory Special Agent at Federal Bureau of InvestigationAssistant Section Chief Supervisory Special Agent at Federal Bureau of Investigation
Dawn SharplessDawn Sharpless
Supervisory Management & Program Analysts at Federal Bureau of InvestigationSupervisory Management & Program Analysts at Federal Bureau of Investigation
Melonie PhelpsMelonie Phelps
Alarm Monitor/Badging Officer at Akima Infrastructure Protection (AIP)Alarm Monitor/Badging Officer at Akima Infrastructure Protection (AIP)