Diane Koenig
Bolingbrook,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
Work History
District Manager
Oberweis Ice Cream And Dairy Store
10.1996 - 10.2023
- Supervised 10-15 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Assistant Manager
Foxmoor
04.1979 - 03.1984
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Education
No Degree - General Studies
Southwestern Illinois College
Belleville, ILSkills
- Staff Management
- Vendor Management
- Sales Orientation
- Sales Reporting
- Employee Scheduling
- Customer Service
- Sales Forecasts
- Judgment and Decision-Making
- Conflict Management
- Team Development
- Performance Tracking and Evaluations
- Leadership Skills
- P&L Responsibility
- Policies and Procedures
Timeline
District Manager
Oberweis Ice Cream And Dairy Store
10.1996 - 10.2023
Assistant Manager
Foxmoor
04.1979 - 03.1984
No Degree - General Studies
Southwestern Illinois College