Diane Koenig
Bolingbrook,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
Work History
District Manager
Oberweis Ice Cream And Dairy Store
North Aurora, IL
10.1996 - 10.2023
- Supervised 10-15 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Assistant Manager
Foxmoor
Fairview Heights, IL
04.1979 - 03.1984
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
Education
No Degree - General Studies
Southwestern Illinois College
Belleville, ILSkills
- Staff Management
- Vendor Management
- Sales Orientation
- Sales Reporting
- Employee Scheduling
- Customer Service
- Sales Forecasts
- Judgment and Decision-Making
- Conflict Management
- Team Development
- Performance Tracking and Evaluations
- Leadership Skills
- P&L Responsibility
- Policies and Procedures
Timeline
District Manager
Oberweis Ice Cream And Dairy Store
10.1996 - 10.2023
Assistant Manager
Foxmoor
04.1979 - 03.1984
No Degree - General Studies
Southwestern Illinois College