Diane Kripfgans-Loehr

Administrative Assistant/Business Support Specialist

Milliman

11.1993 - 08.2025

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Supported a team of 25 professionals (Equity Principals, Consultants and Analysts).
Responsible for accurately invoicing clients for work completed on a monthly basis, follow-up emails for outstanding invoices not yet paid, and updating billing system with client updates (contacts, address, email changes)
Accounts Receivable - apply payments; save payment information with invoice.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Preparing documents for review; updating edits, sending to client, and binding presentations (if requested).
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Organized on-site meetings. Provided access to building, copied materials, ordered food, and arranged for IT support.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Managed phone and email correspondence and handled incoming and outgoing mail. Distributed incoming mail to promote quicker response to client inquiries.
Assisted in onboarding new employees, providing training materials, arrange meet & greet with staff, and coordinating orientation schedules to ensure a smooth integration into the team.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.