Diane Lake
Limerick,PA
Summary
Experienced Analyst with over 21 years of experience in the Energy sector. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Analyst II
PJM Interconnection
Norristown, PA
01.2006 - 08.2022
- Identified and resolved problems through root cause analysis and research.
- Validated results and performed quality assurance to assess accuracy of data.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Developed and updated tracking spreadsheets using [Program].
- Developed [Number] effective improvement plans in [Year].
Senior Administrator
PJM Interconnection L.L.C.
Norristown, PA
02.2001 - 01.2006
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Integrated [Type] resources into daily department functions to facilitate improvements to [Area].
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Drove workflow improvements by streamlining processes.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Networked with industry professionals to foster partnerships and identify new and improved solutions.
Education
Bachelor of Science - Energy Management
Bismark State College
Bismark, ND05.2014
Associate of Applied Science - Electric Power Technologies
Bismark State Collage
Bismark, ND08.2009
Skills
- Continuous Improvements
- Data Integrity Assurance
- Deadline Adherence
- Issue Identification
- Verbal and Written Communication
- Analytical Thinking
- Root Cause Analysis
- Presentation Development and Delivery
- Workflow Analysis
- Process Improvement
- Multiple Priorities Management
- Data Processing
Timeline
Analyst II
PJM Interconnection
01.2006 - 08.2022
Senior Administrator
PJM Interconnection L.L.C.
02.2001 - 01.2006
Bachelor of Science - Energy Management
Bismark State College
Associate of Applied Science - Electric Power Technologies
Bismark State Collage
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