Diane Lane
Strongsville,OH
Summary
- Industry specific expertise gained through over 45 years of successful contributions. Motivating leader with history of building and managing sales teams. Proficient at identifying problematic issues and integrating comprehensive solutions to achieve increased profits and revenues. Strong relationship builder works well with stakeholders and corporate teams.
- Talented team leader offering success in technological environments. Strategic thinker with proficiency. Offers proven ability to build effective teams and transfer of skill sets. Committed to identifying and leveraging opportunities for growth. Certified in Document Solutions Sales.
- Motivated to apply education and abilities to enhance overall corporate operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in industry specific sales skills, software and hardware knowledge with advanced interpersonal abilities.
- Hardworking and reliable with strong, highly organized, and proactive team-oriented mentality.
Overview
45
45
years of professional experience
Work History
Major Account Manager
DEX Imaging
01.2021 - Current
- Optimized resource utilization across multiple accounts by coordinating team efforts based on priorities, maximizing efficiency and effectiveness.
- Exceeded annual sales targets through diligent pipeline management and strategic planning efforts.
- Developed strong relationships with key industry influencers, leveraging these connections to create new business opportunities for the company.
- Streamlined communication between clients and internal departments by implementing efficient processes, enhancing overall productivity.
- Consulted customers leveraging knowledge of networking solutions, network routers and switches and data center management.
- Managed complex negotiations with clients, securing favorable contract terms and conditions for the company.
- Implemented effective account management strategies that consistently demonstrated results in increased revenue generation and client satisfaction.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Drove sales by developing multi-million dollar contract sales.
Western Regional Major Account Manager
KYOCERA Document Solutions Inc.
04.2019 - Current
- Performed site evaluations, customer surveys and team audits.
- Improved profit margins by streamlining operations and workflow and negotiating competitive contracts.
- Secured three new Fortune 500 clients involving projects resulting in increased profit margins and new sources of revenues.
- Utilized Sherpa and E-Automate to compile data gathered in CRM software and account management.
- Improved customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new revenue generating opportunities.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
Branch Manager
KYOCERA Document Solutions Inc. - EGP
04.2004 - 04.2019
- Maximized branch revenue by optimizing daily operations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Assessed employee performance and issued disciplinary notices.
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Oversaw branch team with 7 - 10 sales representatives
- Implemented training for all new employees.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Designed sales and service strategies to improve revenue and retention.
Division Manager, G.E.M. Sector
MWB/Sharp Electronics
07.1988 - 04.2004
- Accomplished profit and loss goals with successful leadership.
- Successfully guided team of direct reports in strategic planning, marketing and sales.
- Recruited and qualified large vendor and trade base to meet divisional objectives.
- Optimized processes, improved profitability, increased efficiency and enhanced regulatory compliance.
- Managed recruitment and hiring of highly-qualified candidates
- Designed and managed project development schedules meeting established goals.
- Implemented system to combine multiple functions into one process, resulting in increased efficiency and improved profitability.
- Set and monitored division-wide policies, procedures and cultural standards.
- Supervised team personnel, delivering effective and consistent job training.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Created presentation materials for sales, customer relations, and management purposes.
National Sales Training
Ricoh
06.1982 - 09.1988
- Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities.
- Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.
- Trained sales team members on use of strategies and record keeping to enable documentation of customer interactions.
- Partnered with corporate marketing team to deliver product information and updates to enhance sales team's product knowledge.
- Tracked emerging sales trends and technologies to enable sales team members to remain current with industry practices.
- Managed revenue strategies, sales and customer engagement tactics, increasing client base.
- Created presentation materials for sales, customer relations, and management purposes.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Penetrated new markets by investigating competitor products, services and trends.
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Supervised and trained employees on successful selling techniques.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
Education
Some College (No Degree) - Business Management
Northern Virginia Community College
Annandale, VASkills
- Servicing accounts
- Equipment accountability
- Territory and account oversight
- Managerial experience, skilled manager
- National account management
- Account supervision and information review
- File and account updates
- Strategic account planning
- Key accounts and territory management
- Regional sales and support
- Coaching and training clientele
- Account planning
- Vendor account monitoring
- Customer engagement
Timeline
Major Account Manager
DEX Imaging
01.2021 - Current
Western Regional Major Account Manager
KYOCERA Document Solutions Inc.
04.2019 - Current
Branch Manager
KYOCERA Document Solutions Inc. - EGP
04.2004 - 04.2019
Division Manager, G.E.M. Sector
MWB/Sharp Electronics
07.1988 - 04.2004
National Sales Training
Ricoh
06.1982 - 09.1988
Some College (No Degree) - Business Management
Northern Virginia Community College
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