Diane L. Bautista
Peachtree City,GA
Overview
20
20
years of professional experience
Work History
AR Analyst
Follett Higher Education
Westchester, IL
01.2020 - 10.2025
- Spearheaded accounts receivable management for physical bookstores on university/college campuses, ensuring timely payment application and account reconciliation
- Fostered strong client relationships through regular updates on account status and proactive issue resolution
- Utilized expertise in financial analysis to identify trends and optimize account management strategies
- Collaborated with finance teams to ensure seamless account management and resolve discrepancies
AR Account Manager
Follett Higher Education
Westchester, IL
- Managed a portfolio of 145 online virtual bookstores, ensuring accurate and timely invoices, payment application, and account reconciliation
- Developed and implemented effective account management strategies to maintain clean account receivables and minimize outstanding balances
- Built and maintained strong relationships with clients through regular communication and tailored support
Media Resources Customer Service Rep
Follett Higher Education
Westchester, IL
- Provided exceptional support to over 300 independent media buyers, resolving inquiries and concerns in a timely and professional manner
- Demonstrated expertise in logistics and supply chain management, ensuring seamless shipment tracking and payroll processing
- Developed and maintained comprehensive databases to track buyer data and shipment information
Shelfer
Arlington Heights Memorial Library
Mt Prospect, IL
01.2008 - 01.2017
- Demonstrated meticulous attention to detail in shelving books with accuracy, ensuring a well-organized and accessible collection
- Provided excellent customer service to patrons, responding to inquiries and directing them to resources
- Utilized technical skills to retrieve book orders, holds, and manage library materials
Cashier
Dollar Store
Mt Prospect, IL
01.2007 - 01.2008
- Delivered exceptional customer service, processed transactions accurately, and assisted with inventory management
Cashier
Aldi Foods
Mt Prospect, IL
01.2006 - 01.2007
- Demonstrated efficiency and accuracy in processing transactions, stocking inventory, and maintaining store appearance
Timeline
AR Analyst
Follett Higher Education
01.2020 - 10.2025
Shelfer
Arlington Heights Memorial Library
01.2008 - 01.2017
Cashier
Dollar Store
01.2007 - 01.2008
Cashier
Aldi Foods
01.2006 - 01.2007
AR Account Manager
Follett Higher Education
Media Resources Customer Service Rep
Follett Higher Education