Diane Leachman
Summary
Dynamic, disciplined, and results-focused professional with a strong desire to excel in a customer service role. Proven leader with extensive experience in customer service management, adept at leading teams in dynamic and innovative environments. Recognized for driving continuous improvements in sales, administration, people development, and financial performance. Exceptional presentation skills complemented by strong verbal and written communication abilities.
Overview
2025
2025
years of professional experience
Work History
Application advocate
OppLoans
08.2023 - Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted loan officers in processing and underwriting loan applications, ensuring accuracy and compliance with company policies
- Communicated regularly with clients to provide updates on the status of their loan applications and address any concerns or questions they may have had
- Managed a high volume of incoming calls from borrowers seeking information about their loans or requesting assistance with the application process
- Provided exceptional customer service throughout the entire loan process by promptly responding to inquiries, addressing concerns, and keeping clients informed
- Participated in training sessions to enhance knowledge of loan products, policies, and procedures
Customer Service Representative
Remprex
- Assisted in resolving operational issues for supported Intermodal Rail Yard Facilities
- Consults with staff and clients to resolve complex operational issues and assists with the establishment of department standards and guidelines
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Manager
Extra Space Storage
01.2017 - 10.2020
- Accurately managing cash and balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely
- Review annually and monthly financials to ensure budgets are met
- Manage the day to day operations of the business and provide mentoring opportunities with assistant managers
- Tour units and property with clients, lease units as well as explain the lease agreement
- Data entry and Maintain required record keeping and reporting of all sales and services
- Built a loyal customer base by creating great customer experiences and exceeding customer expectations
- Meet with vendors to acquire quotes on maintenance issues
Sales Associate
Nordstrom
01.2014 - 01.2016
- Assisted customers by directing them to racks and counters and offering assistances
- Helped customers make selections by building customer confidence; offering suggestions and opinions
- Review assigned territory, Prepare and execute subscriber sales applications
- Processed payments by totaling purchases, processing checks, cash and store or other credit cards
- Stocked merchandise and ensured workstation was well maintained
- Persuade, motivate and influence others to purchase clothing/items
- Met daily sales goals
- Develop positive and long relationships with customers
Customer Service/Sales Associate
Best Buy
01.2012 - 01.2014
- Engaged customers using selling skills to process customer purchases
- Assisted in setting up the store for holiday promotions and taking down various sales floor marketing displays
- Worked multiple departments (cellular, customer service, sound, electronic, and cashier)
- Stock sales floor, coolers, and freezers
- Monthly Inventory
- Trained new employees
- Issue receipts, refunds, and credits
- Promoted and sold services, including cellular phones, plans and accessories
Education
Associate Medical Billing And Coding - Billing And Coding
Ultimate Medical Academy
Clearwater, FL02-2025
Diploma -
Thornwood High School
South Holland, IL01.2008
Skills
- Team Lead
- Computer Proficiency
- Customer Service
- Problem-solving abilities
- Data Entry
- Active Listening
- Sales Management
- Insurance Verification
- Professionalism and Ethics
- Operations Management
- HIPAA Compliance
- ICD-10 Proficiency
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Summary
Dynamic, disciplined and results focused professional seeking to obtain a position in Customer Service. I'm a proven leader with years of experience in customer service Management. With demonstrated ability to lead teams in changing and innovative environments. I possess the ability to drive continuous improvements in sales, administration, people development and financial performance. I have great presentation skills along with verbal and written communication skills.
Timeline
Application advocate
OppLoans
08.2023 - Current
Store Manager
Extra Space Storage
01.2017 - 10.2020
Sales Associate
Nordstrom
01.2014 - 01.2016
Customer Service/Sales Associate
Best Buy
01.2012 - 01.2014
Diploma -
Thornwood High School
Customer Service Representative
Remprex
Associate Medical Billing And Coding - Billing And Coding
Ultimate Medical Academy
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