Diane LeBlanc
Fitchburg,MA
Summary
Diligent Security professional with 35 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
42
42
years of professional experience
Work History
Security Officer
Green Gold Group Inc
2023.04 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protect facility and property guests by regularly monitoring surveillance feeds.
- Check and verify photo identification prior to granting facility access.
- Execute security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitor CCTV cameras and alarm systems for security breaches.
- Inspect and adjust security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Conduct regular patrols of key areas to spot and control security concerns.
Delivery Driver /Security Agent
Local Roots NE Inc
2021.01 - 2023.09
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Operated van to deliver loads as far as 135 miles from home location.
Correction Officer II / SGT (Retired)
Department Of Corrections
1988.10 - 2018.03
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Conducted pat downs of inmates and visitors to prevent contraband from entering facility.
- Routinely counted inmates and in response to potential security breaches.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Authored incident reports for management on violations and discrepancies.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Drove passenger vehicles and vans to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Oversaw and maintained custody of inmates in medium security.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Strengthened emergency response protocols by conducting emergency scenarios and quarterly drills and assessing results.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts.
- Searched building and grounds, living quarters, and work areas for contraband.
- Investigated and responded to incidents of inmate misconduct.
- Built solid relationships with staff to keep institution safe and secure.
Race Director
Lisa's Annual Lung Cancer Awareness Run
2006.11 - 2016.11
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Coordinated with other entertainment venues to create joint promotional events.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Personnel Specialist (75H) / SSG (Retired)
US Army / MA National Guard
1981.10 - 2006.08
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
- Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Developed and monitored employee recognition programs.
Education
Bachelor of Arts - Criminal Justice
Curry College
Milton, MA05.2004
Skills
- Superior Customer Service
- Personable / Loyal
- Conflict De-Escalation
- Honesty / Integrity
- Field Training Officer
- Military Peer Support
- Interior and Exterior Patrol
- Event Planner / Registration
- Background Investigations
- Reliable and Clear MVR
- Adaptable and Flexible
- Detailed Activity Logs / Reports
- Monitor CCTV
- Situational Awareness
- Independent Judgement
- Effective Communication Skills
- Professional
- Highly Motivated / Responsible
- Dedicated Team Player
- Organization and Efficiency
Timeline
Security Officer
Green Gold Group Inc
2023.04 - Current
Delivery Driver /Security Agent
Local Roots NE Inc
2021.01 - 2023.09
Race Director
Lisa's Annual Lung Cancer Awareness Run
2006.11 - 2016.11
Correction Officer II / SGT (Retired)
Department Of Corrections
1988.10 - 2018.03
Personnel Specialist (75H) / SSG (Retired)
US Army / MA National Guard
1981.10 - 2006.08
Bachelor of Arts - Criminal Justice
Curry College
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