Diane Lefers
Hamden,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
30
30
years of professional experience
Work History
Bookkeeper
Small Town Books
01.2023 - Current
- Maintained and processed invoices, deposits, and expenses.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Cash Office and Member Services
BJ's Warehouse
01.2021 - 06.2021
- Balanced safe, prepared tills, and prepared register tills for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Communicated guest and employee requests to management for issue resolution.
- Managed lottery sales and purchase orders
Personal Shopper
Shipt, Inc.
01.2018 - 05.2019
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Lunchroom Supervisor
Nash School
01.2014 - 01.2018
- Monitored students during lunchtime and provided verbal cues to students to manage behavior.
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
Assistant Store Manager
McDonald's
01.1994 - 01.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
Some College (No Degree) - Accounting Technology And Bookkeeping
Gateway Community College
New Haven, CTBookkeeping Certificate -
Gateway Community College
New Haven, Connecticut05.2021
High School Diploma -
Greenville High School, Greenville, MI
Greenville, MI06.1995
Skills
- Quickbooks
- Bookkeeping Software
- Invoice Processing
- Customer Relations
- Bank Statement Reconciliation
- Exceptional Organization
- General Ledger Entries
- Spreadsheet Tracking
Activities Awards
- Community Council Partnership Committee Member 2014-2016
- Casey Family Committee Member 2011-2014
- Kenosha County Foster Parent Association President 2005-2012
Timeline
Bookkeeper
Small Town Books
01.2023 - Current
Cash Office and Member Services
BJ's Warehouse
01.2021 - 06.2021
Personal Shopper
Shipt, Inc.
01.2018 - 05.2019
Lunchroom Supervisor
Nash School
01.2014 - 01.2018
Assistant Store Manager
McDonald's
01.1994 - 01.2006
Some College (No Degree) - Accounting Technology And Bookkeeping
Gateway Community College
Bookkeeping Certificate -
Gateway Community College
High School Diploma -
Greenville High School, Greenville, MI
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