Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane L. Esposito

Dallas

Summary

Innovative and results-driven leader with a proven track record of managing software projects from analysis through implementation across diverse industries, including Financial Services, Professional Services, Life Sciences, and Manufacturing. Brings a strong user-centric approach, designing solutions grounded in real-world workflows and tailored to the unique needs of each organization. Skilled in many facets of project management, including scope definition, resource planning, stakeholder communication, risk mitigation, and on-time delivery. A proactive self-starter with exceptional multitasking and problem-solving abilities in fast-paced environments. Recognized for dynamic analytical thinking, clear communication, and meticulous attention to detail. Consistently acknowledged as a highly organized, energetic, and outcome-focused professional.

Overview

13
13
years of professional experience

Work History

Lead Functional Consultant

Argano
04.2025 - 07.2025
  • Resourced on a Professional Services project within weeks of new employment.
  • Professionally interacted with clients to assess business requirements and determine software needs.
  • Laid off shortly after starting for company reorganization

Business Analyst/Senior Consultant

PowerObjects/HCL America
09.2017 - 04.2025
  • Proven business leader with strong consulting expertise in end-to-end Dynamics Enterprise implementations, delivering tailored solutions aligned with client business processes.
  • Led $9M, two-year manufacturing project supporting 10,000+ end users; managed global project team, optimizing developer and consultant resources.
  • Collaborate closely with product owners and program managers to gather and analyze business needs, lead requirement sessions, translate insights into detailed user stories and drive execution plans aligned with business goals.
  • Design innovative solutions to meet unique business needs within platform framework. Leverage native configuration and functionality to the greatest extent possible and use custom development when necessary.

Learning Consultant

PowerObjects
09.2017 - 04.2025
  • Delivered remote and in-person UAT, Train-the-Trainer, and End-User training for 4,500+ users for a global logistics company, ensuring successful adoption across diverse teams.
  • Design tailored training proposals and end-user-focused materials that align with client business needs and drive effective solution adoption.
  • Comprehensive experience with global training initiatives and implementation of global training programs.

Support Project Manager

Fullscope (Formerly Zero2Ten)
08.2013 - 09.2017
  • Honored as the "2014 Zero2Ten MVP of the Year" for exceptional dedication, strong work ethic, and consistently exceeding expectations.
  • Managed seven direct report configuration consultants and technical architects and three indirect reports working locally, remote and internationally.
  • Trained CRM support consultants on delivering exceptional customer experiences, reinforcing company culture, and maintaining up-to-date product expertise.
  • Led Microsoft Dynamics CRM cloud upgrades for 100+ clients, ensuring seamless transitions and minimal disruption.

Client Services Coordinator

Compass Financial Consulting
07.2012 - 07.2013
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company's interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.

Education

Major: Education -

Pennsylvania State University

Skills

  • Business Process Improvement and Mapping
  • Data Analysis, Requirements Gathering
  • Instructional and Functional Design
  • Azure Dev Ops/ Jira
  • Customer Needs Assessment
  • Staff/Team Management
  • Microsoft Office 365 and Dynamics 365
  • Training Program Development, E-learning, Collaborative Learning

Timeline

Lead Functional Consultant

Argano
04.2025 - 07.2025

Business Analyst/Senior Consultant

PowerObjects/HCL America
09.2017 - 04.2025

Learning Consultant

PowerObjects
09.2017 - 04.2025

Support Project Manager

Fullscope (Formerly Zero2Ten)
08.2013 - 09.2017

Client Services Coordinator

Compass Financial Consulting
07.2012 - 07.2013

Major: Education -

Pennsylvania State University

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